Work Order Labor Efficiency Dashboard

Vantara Facilities Services — Technician Performance & Labor Optimization

Avg Wrench Time
34.1%
-2.3pp
Rework Rate
9.3%
+1.1pp
Complexity Alignment
1.8
Target 1.5
Parts Pull Accuracy
74.2%
-10pp (8wk)
OT Concentration
64%
Top 20% techs
Contractor Cost Ratio
2.1×
Electrical trade

Technician Performance: Complexity Alignment vs Rework Rate

In Target
Watch
Action Required

Individual Wrench Time Ratio

Labor Hours Variance (Est vs Actual)

Crew Throughput Velocity (WOs Closed per Crew-Shift)

Training Gap by Failure Code

HVAC
Elec
Plumb
Ctrl
Alpha
0.8
1.4
0.9
1.1
Beta
1.0
2.3
1.6
0.7
Gamma
1.5
1.7
0.8
1.4
Delta
1.2
1.9
1.0
1.1
Gap index: <1.3 ✓ | 1.3–1.7 ⚠ | >1.7 ✗

Overtime Hours by Technician

J. Martinez52h
T. Chen48h
R. Patel44h
K. Johnson41h
L. Davis38h
S. Wilson35h
312h total OT — 64% from top 6 techs

Planner Effectiveness

Planner-to-Tech Ratio
1:7.0
Target: 1:8–1:10
Plan Utilization Rate
67%
Below target (75%)
Avg WO Cycle Time
4.8 days
Target: 3.5 days

Contractor vs In-House Labor Cost by Trade

Trade In-House $/hr Contractor $/hr Cost Ratio Volume Distribution
HVAC $48 $72 1.5×
78% in-house
Electrical $52 $109 2.1×
42% in-house
Plumbing $46 $68 1.5×
71% in-house
Controls $54 $88 1.6×
64% in-house
General $42 $59 1.4×
86% in-house

Technician Detail Performance (30-Day Window)

Technician Crew Wrench Time Rework % Complexity Parts Acc OT Hours Status
J. Martinez Alpha 28.3% 14.2% 2.1 68% 52 Action
T. Chen Beta 41.7% 6.8% 1.3 82% 48 Good
R. Patel Gamma 38.9% 11.4% 1.7 71% 44 Watch
K. Johnson Delta 36.2% 8.1% 1.4 79% 41 Good
L. Davis Alpha 33.5% 9.7% 1.8 76% 38 Watch
S. Wilson Beta 39.4% 7.3% 1.2 84% 35 Good
M. Brown Gamma 31.8% 13.6% 2.3 64% 29 Action
A. Garcia Delta 35.1% 8.9% 1.5 73% 32 Good