Retention & Churn Prevention

NRR Intelligence · Rolling 12-Month View · Meridian SaaS

NRR (trailing 12mo)
108.4%
+2.1% MoM
Gross Logo Churn
1.8%
+0.4% MoM
At-Risk ARR
$4.2M
19 accounts
9 6 4
TTFV (Avg Days)
14
-8 days vs Q4
CSM Capacity Ratio
$1.1M
2 over threshold
Health Score Degradation
4.7%
+1.2% 7d avg

NRR Cohort Waterfall — Revenue Movement by Quarter

Health Score Distribution Over Time

Contraction MRR Rate by Segment

Account Risk Matrix — Top 10 At-Risk Accounts

Account Tier CSM Health ARR Days to Renewal Risk Signals
Apex EdTech ENT M. Chen 32 $680K 47 DAU -42% · Exec disengaged · Escalation spike
Vertex Analytics MM J. Rodriguez 41 $420K 62 Health -28pts · No QBR attendance · Support surge
Summit Logistics ENT A. Patel 58 $520K 73 Feature adoption stalled · Budget cuts rumored
Cascade Health MM M. Chen 38 $310K 55 Champion departed · MAU -35% · 2 open P1s
Prism EdTech SMB K. Liu 52 $180K 41 EdTech vertical risk · Funding concerns · Low NPS
Frontier Manufacturing MM J. Rodriguez 61 $390K 88 Seat contraction request · ROI questioned
Echo Finance MM S. Kumar 45 $290K 69 Integration failure · CSM unresponsive 12d
Redwood Retail ENT A. Patel 64 $740K 102 Political change · New CIO evaluating stack

Time-to-First-Value Cohort Funnel

Escalation-to-Resolution Cycle Time

Logo Churn by Vertical

Product Adoption Breadth

Exec Sponsor Engagement

Product Adoption Breadth vs. Renewal Outcome

Renewal Pipeline Coverage — Next 90 Days

CSM Capacity vs. At-Risk ARR