Customer Success Health Index
Vantara SaaS • 342 Active Accounts • $28.4M ARR
Export Red Queue
Settings
Blended NRR
118.4%
+2.1%
Red Queue ARR
$4.1M
23 accounts
14.4% total ARR
Expansion Pipeline
$2.8M
41 accounts
34% conv. rate
Avg Health Score
72.3
-0.8
Engagement Velocity
+8.4%
7-day trend
Sessions per user
CSM Coverage Ratio
1.08
CSM-3: 1.41
Target: ≤1.0
Account Health Score Distribution
Green (80-100)
Yellow (60-79)
Red (<60)
NRR Trend by Segment
Support Ticket Burden Rate
Expansion Signal Score vs. ARR Tier
TTV Milestone Completion by Cohort
Account Health Queue
All
Red
Yellow
Account
Health
ARR
Segment
Engagement Δ
Support Burden
CSM
Renewal
Renewal Forecast Accuracy — Rolling 13-Week MAPE