Client Delivery Intelligence Dashboard
Horizon Implementation Partners
4 At-Risk Accounts
At-Risk Accounts
4
Escalation Score >5
Avg Response Latency
6.2h
Target: <4h
Deliverable On-Time
78%
Target: >90%
Sign-Off Lag P85
5.8d
Target: <3d
Sponsor Attendance
69%
Target: >80%
Client Relationship Health Matrix
Account
NPS
Response
Deliverables
Sponsor
Portal
Escalation
Health
GlobalMed Corp
+8
9.2h
6 rev
72%
-55%
7.8
22
Apex Manufacturing
+18
7.1h
4 rev
58%
-22%
5.2
48
TechFlow Inc
+71
2.8h
8 rev
91%
+12%
1.4
84
Summit Logistics
+42
3.2h
2 rev
85%
+5%
0.8
88
Meridian Health
+24
5.8h
3 rev
74%
+8%
3.1
62
Cascade Financial
+58
2.1h
1 rev
93%
+18%
0.2
95
NextGen Retail
+28
6.4h
2 rev
68%
-18%
3.8
58
Phoenix Energy
+51
3.5h
2 rev
82%
+3%
1.2
81
NPS Trend by Project Phase
Top 10 Clients by Revision Frequency
PM Response Latency Heatmap (hours)
Mon
Tue
Wed
Thu
Fri
Sarah Chen
1.8
2.1
3.2
1.9
3.8
Marcus Rodriguez
5.2
6.8
4.9
7.1
9.2
Priya Patel
2.4
2.8
3.1
3.5
4.2
David Kim
1.5
1.9
2.2
2.6
3.4
Emily Torres
6.1
5.8
4.5
3.9
5.2
Jordan Lee
3.6
2.9
3.3
3.7
4.8
Client Satisfaction Dimensions
Account Risk Detail
| Account |
Project |
PM |
Phase |
NPS |
Revisions |
Response |
Sign-Off |
Portal |
Score |
Action |
| GlobalMed Corp |
ERP Migration |
Marcus Rodriguez |
UAT |
+8 |
6 |
9.2h |
8.5d |
-55% |
7.8 |
Escalate |
| Apex Manufacturing |
CRM Rollout |
Emily Torres |
Build |
+18 |
4 |
7.1h |
6.2d |
-22% |
5.2 |
Engage |
| NextGen Retail |
POS Integration |
Jordan Lee |
Design |
+28 |
2 |
6.4h |
4.8d |
-18% |
3.8 |
Monitor |
| Meridian Health |
Data Warehouse |
Priya Patel |
Build |
+24 |
3 |
5.8h |
5.1d |
+8% |
3.1 |
Monitor |
| TechFlow Inc |
Platform Migration |
Sarah Chen |
Go-Live |
+71 |
8 |
2.8h |
2.1d |
+12% |
1.4 |
Monitor |
| Phoenix Energy |
Analytics Suite |
David Kim |
UAT |
+51 |
2 |
3.5h |
3.2d |
+3% |
1.2 |
Monitor |
| Summit Logistics |
Supply Chain Opt |
Sarah Chen |
Build |
+42 |
2 |
3.2h |
2.4d |
+5% |
0.8 |
Monitor |
| Cascade Financial |
Core Banking Mod |
David Kim |
Discovery |
+58 |
1 |
2.1h |
1.8d |
+18% |
0.2 |
Monitor |
Scope Change Distribution
Sponsor Attendance by Project (6 Mo)
Risk vs. Satisfaction Matrix
Net Revenue Retention Signal (Top 10 Accounts, 12 Mo)