AR Dashboard — Dispute Resolution & Deduction Management

Meridian Consumer Goods Inc. | Total AR Outstanding: $48.7M | Open Disputes: 847 tickets ($6.23M)

Disputed Cash Recovery Rate

61.4%

-4.2% vs Q-1

Open Disputed Dollars

$6.23M

-8.1% vs prev mo

Median Resolution Time

18.3d

+3.8d vs target

Invalid Deduction Rate

34.2%

-2.1% vs Q-1

Days to First Response

4.7d

+1.9d vs target

Write-Off Rate (TTM)

2.4%

-0.3% vs TTM-1

Open Dispute Aging Bucket Distribution

Deduction Code Distribution by Dollar Volume

Resolution Cycle Time by Team (Median Days)

Customer Dispute Frequency Index

Alert: Pinnacle Retail shows 0.31 frequency (3× avg) — AP system auto-deducts freight on all invoices.

Recovery Rate by Dispute Category

Escalation Rate by Customer Segment

Grocery Chain

18.2%

Mass Retail

24.7%

Specialty

12.4%

Distributor

15.9%

Open Dispute Detail (Top 10 by Dollar Value)

Customer Name	Dispute ID	Reason Code	Amount	Age (Days)	Owner	Status
Pinnacle Retail	DR-8847	Freight Variance	$87,340	73	K. Martinez	Pending Doc
Summit Wholesale	DR-8921	Pricing Discrepancy	$64,210	42	R. Chen	In Review
Coastal Grocers	DR-8765	Short Shipment	$52,880	18	L. Thompson	In Review
Midwest Distribution	DR-8934	Promo Non-Compliance	$48,950	61	K. Martinez	Escalated
Pacific Foods Co.	DR-8812	Quality Claim	$41,230	29	M. Park	Pending Doc
Pinnacle Retail	DR-8901	Freight Variance	$38,770	67	R. Chen	Pending Doc
Harbor Market	DR-8889	Invoice Discrepancy	$35,420	14	L. Thompson	In Review
Summit Wholesale	DR-8956	Duplicate Payment	$32,100	9	K. Martinez	New

Write-Off Trend by Reason Code (Rolling 13 Months)

AR Rep Performance Heatmap (Avg Resolution Days)

Pricing

Freight

Quality

Promo

Short Ship

Other

K. Martinez

12d

34d

19d

22d

14d

16d

R. Chen

15d

21d

11d

17d

15d

13d

L. Thompson

10d

16d

12d

11d

18d

15d

M. Park

24d

26d

20d

23d

25d

21d

J. Wilson

17d

19d

16d

18d

17d

16d

≤14d (On Target)

15-18d (Acceptable)

19-25d (Slow)

>25d (Critical)