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Voice-of-Customer NLP & Emerging Topic Intelligence · Nexfold Analytics · 1,203 Active Accounts

CRITICAL: Reporting-Export theme velocity 0.41 Day 11 post v3.1 release · Sponsor vs End-User divergence detected
North Star Metric
92.4%
Gross Revenue Retention
Active Themes
47
+3 this week
Negative Velocity Index
0.22
+0.09 7d Δ
Contagion Rate
1.8×
+0.4× from baseline
Divergence Score
14
accounts at risk
Churn Predictor Corr
0.71
Strong signal
Recovery Half-Life
6.2d
post-intervention avg

Emerging Topic Landscape — Size: Volume · Y: Velocity · X: Polarity

Reporting-Export
API Rate Limits
Dashboard Load Time
Permissions
Mobile UX
Onboarding

Theme-Level Sentiment Polarity Shift — 12 Weeks

Cross-Channel Theme Concentration Index

Support Chat
Call Transcript
Social
In-App
Email
Community
Reporting-Export
0.82
0.54
0.61
0.78
0.48
0.19
API Rate Limits
0.44
0.22
0.51
0.67
0.39
0.58
Dashboard Load
0.59
0.41
0.28
0.72
0.45
0.31
Permissions
0.52
0.63
0.18
0.47
0.69
0.38
Mobile UX
0.29
0.14
0.66
0.74
0.42
0.21

Emerging Negative Themes — Top 8 by Velocity

Theme Velocity Polarity Status
Reporting-Export 0.41 −0.38 Critical
API Rate Limits 0.36 −0.29 Warning
Dashboard Load Time 0.31 −0.24 Warning
Permission Sync 0.28 −0.19 Monitor
Mobile UX Navigation 0.24 −0.16 Monitor
Data Refresh Lag 0.22 −0.14 Monitor
Onboarding Complexity 0.19 −0.11 Monitor
Email Integration 0.17 −0.09 Monitor

Cross-Channel Contagion Rate — 8 Weeks

Product Area Topic Concentration

Sponsor vs End-User Divergence × Churn Risk

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