Customer Journey Dashboard

Onboarding-to-Activation Journey Performance — Lumenpath

384 Active Accounts • $14.2M ARR • Goal: 85% Day-90 Survival
Completion Rate
78%
+8% vs Q3
Avg TTFV
24d
-6d vs target
Activation Rate
82%
+4% MoM
Escalation Rate
11%
+2% vs plan
90-Day Survival
76%
Target: 85%
Onboarding Funnel by Stage
Time-to-First-Value by Segment
Activation Milestone Completion by Cohort (%)
Kickoff
Integration
Config
1st Workflow
Training
Go-Live
Q4 2024
94
88
82
76
71
68
Q3 2024
91
84
79
72
66
61
Q2 2024
89
81
74
68
62
58
Q1 2024
87
78
70
64
57
52
Delayed Accounts (TTFV > 35 Days)
Account Segment ARR Days Since Kickoff Blocker CSM
Stellar Dynamics Enterprise $124K 62 API access delay J. Rivera
Crescent Labs Mid-Market $78K 58 Training reschedule M. Chen
Velocity Partners SMB $42K 51 IT review pending T. Patel
Quantum Works SMB $38K 48 Resource constraint L. Park
Nexus Solutions Mid-Market $67K 46 Integration issue J. Rivera
Pivot Analytics SMB $29K 44 Champion turnover M. Chen
Alpine Tech Enterprise $156K 42 Security review T. Patel
Forge Systems Mid-Market $54K 39 Data migration L. Park
90-Day Survival by TTFV Quartile
CSM Quality Score vs Activation Rate
Early Escalation Rate Trend (12 Weeks)