eNPS & Engagement Sentiment Command Center

Northwind People Co. • 4,200 employees • Professional Services

eNPS
+22
+4 pts MoM
Promoters
48%
+2.1%
Detractors
18%
-1.3%
Response Rate
81%
Target: 75%
Sentiment Velocity
+3
MoM delta
Turnover Corr
0.71
Strong negative

eNPS Bridge Analysis

Department × Quarter eNPS Heatmap

Q1
Q2
Q3
Q4
Engineering
+28
+14
+19
+24
Product
+26
+29
+31
+31
Sales
+22
+21
+23
+25
Operations
+18
+20
+22
+22
Marketing
+32
+34
+36
+38
HR
+27
+28
+29
+30

eNPS Trend (12 Months)

Top Detractor Themes (NLP)

12 Lowest-Scoring Teams

Team eNPS Detractors
Eng - Platform+831%
Ops - Supply Chain+1128%
Eng - Mobile+1326%
Sales - EMEA+1524%
Ops - Facilities+1623%
Eng - QA+1722%
Sales - NA West+1821%
Product - Growth+1920%
Ops - Finance+2019%
Sales - APAC+2118%

eNPS vs. Voluntary Turnover by Business Unit

Correlation: -0.71 (higher eNPS strongly associated with lower turnover)