Customer Success & Churn Intelligence

Last updated: Dec 15, 2024 06:00 UTC · Health scores updated daily at 06:00 UTC

GRR (Trailing 12M)
93.1%
+0.4pp QoQ
Accounts At-Risk
47
+8 MoM
At-Risk ARR
$1.24M
+$180K MoM
Avg Health Score
68.4
+1.2 MoM
Save Rate (QTD)
62%
-3pp vs last Q
Renewal Forecast Accuracy
84%
+2pp QoQ

Renewal Risk Map

Health Score Distribution

Login Frequency Decay Rate (7d vs 30d Baseline)

Adoption Breadth Index Trend

Support Escalation Velocity (Severity-Weighted)

Intervention Effectiveness (30-Day Health Score Improvement)

Top At-Risk Accounts

Account ARR Health Score Trend Days to Renewal CSM Top Risk Factor
TechCorp Industries $187K 38 23 Sarah Chen Login decay -72%
GlobalFinance Ltd $142K 42 47 Marcus Johnson Support velocity 3.2x
DataStream Co $98K 51 68 Emily Rodriguez Adoption breadth 32%
CloudNative Systems $215K 36 112 David Park Utilization 28%
RetailTech Group $76K 47 34 Sarah Chen NPS declined 22pts
InnovateLabs Inc $129K 44 89 Jessica Lee Stakeholder churn
MediaFlow Partners $164K 39 56 Marcus Johnson Feature usage -58%
HealthSync Solutions $91K 53 78 Emily Rodriguez Support sentiment -0.4