Agency & Vendor Delivery Governance

Real-time SLA compliance, cost efficiency, and partner performance for Vortex Revenue SaaS — tracking 3 agencies + in-house pod across $680K quarterly ad spend

Avg SLA Compliance
87.4%
-2.1%
Reporting Latency
31h
+9h
In-House CPA
$290
-12%
Agency Avg CPA
$387
+5%
Fee Efficiency
8.2%
-0.4pp
Discrepancy Rate
2.1%
+0.6pp

Partner SLA Compliance Scorecards

Partner Type SLA Score Pacing Reporting Creative TAT CPA Spend
In-House Pod Internal 94% 98% 18h 2.1d $290 $142K
Agency A (Meta) External 91% 95% 22h 3.4d $354 $238K
Agency B (Google) External 78% 88% 52h 4.2d $398 $186K
Agency C (LinkedIn) External 89% 92% 28h 3.8d $410 $114K

SLA Compliance Trend (12 Weeks)

Reporting Latency Distribution

CPA Benchmark: In-House vs Agencies

Fee Efficiency Ratio by Partner

Spend Discrepancy Audit

Partner Agency Reported Platform Actual Variance
Agency A $238,120 $236,890 -$1,230
Agency B $186,450 $200,620 +$14,170
Agency C $114,380 $112,950 -$1,430
Total $538,950 $550,460 +$11,510

Partner Concentration Risk

Avg Revision Rounds
2.4
per concept
Make-Good Credits
$8.2K
recovered this quarter
QBR Action Items
82%
closure rate
Optimization Velocity
4.2
changes/week avg
SLA Breach Detected
Agency B reporting latency exceeded 48h SLA in Week 10 (52h actual). $14K spend discrepancy identified in audit. Escalation triggered.