On-Time Delivery Performance & Promise Accuracy

RouteNest Commerce · DTC Home Goods · 11,800 orders/day

OTDR (On-Time)
91.4%
-2.1% vs target
Promise Accuracy
88.2%
-3.8% WoW
Avg Hub Dwell
4.6h
+0.4h vs SLA
Window Compliance
87.0%
+1.2% MoM
Red-Tier Shipments
342
Daily avg: 287

Carrier × Lane OTDR Heatmap (Last 30 Days)

NJ→NYC
TX→HOU
CA→LAX
IL→CHI
CA→SFO
TX→DAL
ORD→DEN
NJ→BOS
IL→MKE
FedEx Ground
96.2%
94.8%
95.1%
89.3%
93.7%
95.4%
91.2%
96.8%
94.3%
UPS Ground
95.3%
93.9%
94.6%
90.1%
92.8%
94.2%
88.7%
95.9%
93.5%
OnTrac
91.4%
90.2%
96.8%
84.1%
95.3%
92.1%
76.3%
89.6%
83.9%
USPS
88.7%
89.3%
91.2%
82.6%
90.4%
91.8%
81.3%
92.4%
88.9%

🔴 Critical: OnTrac ORD→DEN lane at 76.3% OTDR due to Week 7 polar vortex impact

Promise Accuracy Waterfall

Cut-off extension reduced promise accuracy by 3.8% WoW

Late Delivery Severity (Hours Past Promise)

Lane Performance Table (Top 18 by Volume)

Lane Carrier OTDR Promise Acc. Avg Dwell (h) Vol (30d) Dwell Trend
NJ→NYC FedEx Ground 96.2% 94.1% 3.2 8,420
CA→LAX FedEx Ground 95.1% 92.8% 3.8 7,230
TX→DAL FedEx Ground 95.4% 93.6% 3.5 6,810
NJ→BOS FedEx Ground 96.8% 95.3% 3.1 5,920
CA→SFO OnTrac 95.3% 93.1% 4.2 5,410
IL→CHI UPS Ground 90.1% 87.4% 5.8 4,730
ORD→DEN OnTrac 76.3% 71.8% 8.4 4,120
TX→HOU FedEx Ground 94.8% 92.3% 3.9 3,850

Cut-Off Rule Effectiveness by FC

CA-03 cut-off extension reduced effectiveness by 12 pts

In-Transit Risk Tier Distribution

Green: On-track
Amber: At-risk
Red: Critical

ETA Update Freshness

85%

< 2 hours old

OTDR 13-Week Trend

Exception Type Pareto

Chargeback-Eligible Queue

187
Critical (>48h late)
124
High (24-48h late)
89
Moderate (<24h late)
Total Exposure $47,230

FC OTDR Comparison (Last 30 Days)

Promise Rule Version: v2.8.1 (CA-03 cut-off extended +30m on 2024-01-15)
Last Carrier API Sync: 2 minutes ago · FourKites, project44
RouteNest Delivery Intelligence Platform