Labor Productivity & Workforce Efficiency

Cascade Fulfillment Co. • 280K sq ft DC • 340 Associates • Week 12 Peak Season

Units/Labor Hour

87.3

↓ 4.2% vs LW

Cost Per Order

$4.82

↑ $0.22 vs LW

Pick Error Rate

4.6/1K

↑ 1.8 vs target

Overtime Rate

17.2%

↑ 2.4pp vs LW

Indirect/Direct

0.28

↓ 0.03 vs LW

Staffing Attain.

94.7%

↓ 5.3pp vs plan

UPLH by Zone × Shift

Day (6a-2p)

Swing (2p-10p)

Night (10p-6a)

Zone A (Pick)

96.2

93.8

82.1

Zone B (Pack)

89.7

88.3

79.5

Zone C (Returns)

71.2

68.9

61.3

Zone D (Receive)

91.4

87.6

80.2

Color: Green ≥90 | Blue 85-89 | Yellow 75-84 | Orange 65-74 | Red <65. Zone C Night shows critical degradation.

UPLH Trend by Task Type (12 Weeks)

Labor Cost Per Order (12 Weeks)

Pick Error Rate by Zone (per 1,000 lines)

Overtime Rate & Temp Mix (12 Weeks)

Top Associate Performance (Ranked by UPLH, Week 12)

Associate ID	Name	Zone	Shift	UPLH	Pick Errors	Idle Time %	OT Hours	Type
A-1047	Martinez, R.	A	Day	118.3	0.8	2.1%	6.5	Perm
A-0832	Chen, L.	A	Swing	112.7	1.2	3.4%	4.0	Perm
B-0291	Johnson, K.	B	Day	107.9	1.5	2.8%	8.0	Perm
A-1209	Patel, S.	A	Day	104.2	2.1	4.1%	5.5	Perm
D-0674	Williams, T.	D	Swing	101.8	0.9	3.2%	3.5	Perm
B-1156	Garcia, M.	B	Swing	98.6	3.2	5.6%	7.0	Temp
C-0483	Brown, J.	C	Day	89.4	6.7	8.9%	9.5	Perm
C-1387	Lee, H.	C	Night	76.2	9.8	12.3%	11.0	Temp
A-0912	Davis, A.	A	Night	94.1	2.9	4.7%	6.0	Perm
C-1405	Wilson, D.	C	Swing	81.3	8.1	10.2%	8.5	Temp

Sorted descending by UPLH. Zone C associates show elevated error rates and idle time, correlating with lower productivity.

Training Completion by Module

Orders/Hour by Shift

UPLH: Perm vs Temp

Idle Time % by Zone & Shift

Staffing: Planned vs Actual (Week 12)

Idle Time vs Pick Error Rate by Associate (Week 12)

Each point = one associate. Zone C associates cluster in upper-right quadrant (high idle, high error). Bubble size = OT hours.