Competitive Satisfaction Positioning Dashboard

NPS Gap vs. Leader
-4
18 pts worse YoY
Own NPS
+54
+2 vs. Q3
Displacement Risk >70
23
accounts ($8.2M ARR)
G2 Rating
4.1
-0.2 in 6mo
Switchability Index
62
+8 vs. Q3
Industry Percentile
68th
CRM category

Relative NPS Gap Trend vs. Three Competitors

Satisfaction Dimension Win Rate

Price-Value CSAT Ratio by Segment

Switchability vs. Satisfaction — Risk Quadrant Map

Review Platform Rating Trajectory

Competitive Mention Frequency in Verbatims

Competitive At-Risk Account Intelligence

Account ARR CSAT NPS Risk Score Competitor Mentioned Switchability Days to Renewal
Acme Corp $485k 3.2 -18 87 Competitor A 78 42
TechFlow Inc $392k 3.5 -5 82 Competitor A 74 67
GlobalSync Ltd $358k 3.4 -12 79 Competitor B 71 89
DataBridge Co $275k 3.6 +8 76 Competitor A 69 54
NexGen Systems $521k 3.7 +15 74 Competitor C 66 102
CloudFirst Partners $412k 3.3 -22 73 Competitor A 72 38
Infinity Dynamics $298k 3.8 +22 71 Competitor B 64 76
Vertex Solutions $335k 3.5 -8 70 Competitor A 68 91

Segment Satisfaction Advantage Index

Win/Loss by NPS Band