Week 9 Promotional Dispute Surge

Dispute & Deduction Management Intelligence

Coastal Consumer Brands · Accounts Receivable KPI Dashboard

Dispute Recovery Rate
71.2%
-4.8% vs target
Open Dispute Exposure
$3.4M
+62% vs avg
Median Cycle Time
34d
-11d vs Q3
Pricing Dispute %
58%
+18% surge
90+ Day Write-Off Risk
$890K
23 disputes aging out
Dispute Rate per $1M
$18.4K
vs $12K benchmark

Dispute Reason Code Pareto

13-week trend · Top 8 codes drive 89% of disputed dollars

Promotional Allowance spike week 9

Open Dispute Aging Waterfall

$3.4M total exposure by days open

Dispute Type Mix

Current portfolio breakdown

High-Value Dispute Queue

16 disputes ≥ $75K · Sorted by write-off risk

Dispute ID Customer Reason Code Amount Age (d) Status Recovery %
DSP-24-0891 MegaMart West Promo Allowance $412,300 87 Under Review
DSP-24-0876 RetailCo Northeast Pricing Error $324,100 92 Escalated
DSP-24-0903 SuperValue Mid-Atlantic Short Ship $218,700 64 Investigation
DSP-24-0856 MegaMart West Promo Allowance $187,900 96 Resolved 82%
DSP-24-0912 ValueMart Central Pricing Error $156,400 42 Investigation
DSP-24-0889 Quick-Stop Franchise Damaged Goods $143,200 71 Investigation
DSP-24-0867 RetailCo Northeast Quantity Variance $128,600 88 Under Review
DSP-24-0921 SuperValue Mid-Atlantic Promo Allowance $114,300 29 Investigation

Deduction Code Trend

Weekly frequency & $ impact last 12 weeks

Root-Cause Recurrence Index

Top 6 SKU/contract combinations driving repeat disputes

SKU-8471 | MegaMart Q4 Promo 12 occurrences
SKU-3392 | RetailCo Annual Contract 9 occurrences
SKU-6129 | SuperValue Seasonal 7 occurrences
SKU-9821 | ValueMart Base Price 6 occurrences
SKU-2247 | Quick-Stop Volume Tier 5 occurrences
SKU-5634 | RegionalMart EOQ Deal 4 occurrences

NCR Impact from Disputes

-2.8%
vs baseline

Rework Cost per $ Recovered

$0.18
FTE-adjusted allocation
+$0.04 vs Q3 avg

Customer Dispute Rate

$18.4K
per $1M billed revenue
vs $12K industry benchmark

Auto Write-Off Risk Countdown

23 disputes at 90+ days · $890K exposure approaching policy threshold

Action Required
8
95-105 days open
$412K · Write-off in 5-15 days
$412K
9
85-94 days open
$298K · Write-off in 16-25 days
$298K
6
75-84 days open
$180K · Write-off in 26-35 days
$180K

Recovery by Segment

Last 90 days performance

Big-Box Retail 76%
Regional Chains 68%
Convenience/C-Store 62%
Broker/Distributor 58%
Online/DTC 51%
EDI 812 feed last sync: 2024-12-19 06:42 EST
Data refresh: Every 6 hours
Target: 78% recovery within 45 days