Longitudinal Sentiment & Cohort Tracking
Verdant SaaS · 12-Month Retention-Linked Survey Intelligence
Cohort NPS @ Day 90
+34
▲ 6 pts vs. prior
Rolling 30D Velocity
+2.1
pts/month
Survey Fatigue Index
0.62
▲ 0.09 YoY
Inter-Cohort Variance
18.4
σ NPS points
Detractor→Passive CVR
31%
▲ 7% post-intervention
Re-Survey Lift (W5)
+14.2
Smart Templates
Cohort-Indexed NPS Trajectory by Acquisition Channel
Rolling 30-Day Sentiment Velocity
Survey Fatigue Index by Frequency Group
Open-Text Sentiment Drift by Topic Cluster (Q2–Q4 2024)
Channel-Cohort Satisfaction Divergence
Driver Weight Stability (180-Day Window)
Cohort Performance Summary
| Cohort |
Channel |
n |
Day 30 NPS |
Day 90 NPS |
Δ |
Churn Risk |
RRAS |
| Oct 2024 |
Paid Search |
214 |
+42 |
+19 |
−23 |
High |
+16 |
| Nov 2024 |
Organic |
387 |
+51 |
+48 |
−3 |
Low |
+46 |
| Sep 2024 |
Referral |
156 |
+38 |
+41 |
+3 |
Low |
+39 |
| Aug 2024 |
Paid Social |
298 |
+29 |
+24 |
−5 |
Medium |
+21 |
| Jul 2024 |
Content |
178 |
+46 |
+44 |
−2 |
Low |
+42 |
| Jun 2024 |
Partner |
231 |
+55 |
+52 |
−3 |
Low |
+51 |
| May 2024 |
Organic |
412 |
+49 |
+46 |
−3 |
Low |
+44 |
| Apr 2024 |
Paid Search |
265 |
+37 |
+35 |
−2 |
Medium |
+33 |
Segment-Level Score Variance (σ by Vertical)
Detractor→Passive Conversion by Intervention
Re-Survey Lift Score by Intervention Wave