Field Service Dashboard

First-Time Fix Rate & Rework Elimination — BluePeak Facilities

Commercial HVAC/Plumbing • 280 Technicians • Goal: FTFR 78%→86%, Rework 14%→8%

First-Time Fix Rate

79.4%

+2.1% QoQ

Rework Rate (7d)

13.1%

-0.9% QoQ

Parts Ready @ Visit

84.0%

+3.4%

Remote Assist Use

22.0%

+5.8%

Misdiagnosis Rate

18.0%

-1.2%

Mean Rework Cost

$186

per job

FTFR Drivers — Waterfall

FTFR by Trade

Rework Visit Rate — 12 Week Trend

Tenure vs FTFR

Remote Assist Adoption & FTFR Lift

Misdiagnosis Root Causes

Compressor Misdiag

22%

TXV Failures

18%

Electrical Trace

15%

Controls Logic

12%

Water Flow

11%

Refrigerant Leak

Other

13%

Technicians Below FTFR Threshold (75%)

Technician	Trade	FTFR	Rework %	Tenure (mo)	Top Miss Cause
J. Chen	HVAC-R	68.2%	21.4%	14	Compressor
R. Patel	HVAC-R	70.5%	19.1%	8	TXV
K. Williams	Plumbing	71.8%	17.8%	22	Water Flow
D. Martinez	HVAC-C	72.3%	16.9%	11	Controls
S. Lee	HVAC-R	72.9%	16.2%	6	Electrical
A. Johnson	HVAC-C	73.4%	15.8%	19	Controls
T. Brown	Plumbing	73.7%	15.1%	28	Water Flow
N. Garcia	HVAC-R	74.1%	14.6%	10	Compressor

BluePeak Facilities • Q3 2024 • Compressor misdiagnosis drove 22% of refrigeration rework • Van stock gap on TXV kits (r=0.71 with 48h returns) • Top tech M. Torres FTFR 94%