Seat Activation & License Utilization Command Center
RelayWorks Collaboration Platform · 14,200 Licensed Seats · 620 Accounts
North-Star: Seat Activation 71% → 80%
Downgrade Risk: $510K ARR
Seat Activation Ratio
71%
+3.2pts MoM
Dormant Seats
2,840
20% of licenses
Utilization Trend (90d)
+2.1pts
Downgrade Risk ARR
$510K
Next 90d renewals
Over-Provisioned Accts
94
>30% unused seats
Dormant Recovery Rate
26%
+4pts QoQ
Seat Activation by Account Tier
Enterprise
76% active
Mid-Market
68% active
SMB
64% active
Trial Converts
52% active
90-Day License Utilization Trend
Department-Level Activation Spread
Seats vs Workflow Depth Correlation
Renewal-Soon Underutilized Accounts (Next 90d)
Account
Industry
Seats
Active
Activation
ARR Risk
Renewal
Account × Department Utilization Heatmap
Eng
Sales
Mktg
CS
Ops
Finance
HR
Exec
GlobalTech Inc
82%
68%
74%
79%
61%
88%
59%
91%
MediCare Partners
42%
38%
55%
68%
44%
61%
49%
78%
FinServe Ltd
89%
84%
81%
76%
92%
95%
88%
97%
CloudScale Co
77%
62%
58%
71%
64%
73%
51%
82%
RetailHub
48%
69%
72%
66%
53%
59%
41%
74%
EduConnect
61%
47%
63%
58%
52%
67%
44%
79%