| Agent | QA Score | Trend | FCR % | AHT | Adherence σ | Risk | Coaching Focus |
|---|---|---|---|---|---|---|---|
| Sarah Johnson | 64.2 | 58.3% | 412s | 11.2% | High | Product Knowledge | |
| Michael Chen | 68.7 | 62.1% | 386s | 9.8% | High | FCR / Follow-up | |
| Jessica Martinez | 73.4 | 67.9% | 358s | 6.4% | Medium | Empathy / Tone | |
| David Patel | 76.8 | 69.2% | 334s | 5.1% | Low | Compliance | |
| Emily Rodriguez | 71.2 | 64.5% | 398s | 10.3% | High | Efficiency / AHT | |
| James Wilson | 79.6 | 72.8% | 326s | 4.7% | Low | Advanced Skills | |
| Ashley Taylor | 67.1 | 61.4% | 375s | 8.9% | Medium | Time Management | |
| Robert Lee | 84.3 | 76.2% | 318s | 3.2% | Low | Mentorship Track |