Customer Onboarding Health Score & At-Risk Queue
Vaultline Security · 890 accounts · $22M ARR · Backlog: 74 accounts ($940K ARR gap)
Last 7 Days
Clear Backlog
Avg Health Score
62
+4pts
Backlog Accounts
74
+8
Revenue Gap
$940K
+$120K
Playbook Conv Rate
48%
+6%
CSM Lift
19pts
vs auto 9pts
Clearance Days
11d
-3d
Health Score Distribution
Score-to-Retention Calibration
0.85
R² Score
Strong predictive accuracy
False-negative rate: 7.8%
At-Risk Account Queue (Top 20 by Priority)
Sort by ARR
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Rank
Account
ARR
Health Score
7d Trend
Days in Queue
Playbook
Owner
ARR vs Health Score
Score Improvement Velocity (7-Day Delta)
Intervention → Go-Live Conversion Funnel