Customer 360 — Churn Prediction & Risk Intervention Prioritization

Strata Health Tech • 740 Active Accounts • $18.2M ARR • Live as of Dec 2024

Current GRR
87.1%
-0.9% vs target
ARR at Risk (30d)
$2.1M
+14% WoW
Avg CPS (High+Crit)
78.4
+3.2 pts
Intervention Cap Util
83%
+7% WoW
Avg TTFI (High+Crit)
3.2d
-1.1d vs goal
Model Precision
84.2%
+1.8% MoM
Churn Probability Score Distribution — ARR Exposure by Tier
Predicted Churn Cohort ARR — Renewal Window Waterfall
AWCE Concentration by Segment
Risk Pattern Cluster Distribution
Early Warning Signal Lead Time by Cluster
Intervention Playbook Performance — Save Rate & ROI Matrix
Churn Reason Trend — QoQ
Model Precision & Recall
Intervention ROI by Playbook
Churn Risk Intervention Priority Queue — Top 14 Accounts by AWCE
Account ARR CPS Tier Risk Pattern Playbook TTFI Renewal
MountainView Health $340K 92 Critical Usage Decline + NPS Drop Executive Engagement 2.1d 18 days
SummitCare Network $280K 88 Critical Payment Delay + Support Spike Finance Escalation 1.8d 22 days
Valley Medical Group $225K 85 High Champion Departure Stakeholder Mapping 3.4d 31 days
Riverside Hospital $198K 81 High Feature Adoption Lag Technical QBR 2.9d 27 days
HealthFirst Partners $187K 79 High Competitive Eval Signal Competitive Defense 4.2d 35 days
CentralCoast Clinic $165K 77 High Budget Freeze Signal ROI Workshop 3.7d 41 days
Pacific Health Systems $152K 74 Medium Low Engagement Score Product Training 5.1d 48 days
Northwest Medical $144K 73 Medium Usage Decline Success Plan Review 4.8d 52 days
EastBay Healthcare $138K 71 Medium Support Ticket Spike Technical Deep Dive 6.2d 58 days
SouthPoint Physicians $129K 69 Medium NPS Decline Feedback Session 5.5d 64 days
Harbor Medical Group $118K 68 Medium Payment Delay Billing Review 7.1d 69 days
Gateway Health $107K 66 Medium Feature Adoption Lag Onboarding Refresh 6.8d 73 days
Lakeside Clinic $96K 65 Medium Low Engagement Score Check-in Call 8.3d 81 days
Crestwood Health $89K 63 Low Usage Decline Product Training 9.2d 87 days
AWCE Trend — 12-Week Rolling
Intervention Capacity Utilization — 12-Week Trend