Executive Scorecard

Company: Meridian Analytics Period: Q2 2024 (Apr–Jun) ARR: $38.0M Employees: 220 Last updated: Jul 3, 2024 08:15 AM PT
ARR Growth Rate
34.2%
+2.1% vs prior
On Track
Net Revenue Retention
112%
+3% QoQ
Strong
New Logo ARR
$487K
-8.3% MoM
At Risk
Gross Margin
71.4%
+0.8% vs prior
Near Plan
CAC Payback
14.2mo
-1.3 mo improved
Improving
NPS (90d)
47
+4 pts
Good

Net Revenue Retention Waterfall

Q1 2024 → Q2 2024 cohort analysis

ARR Growth Rate Trend

13-month rolling, plan: 33%

Gross Margin Trend

Monthly, plan: 72%

Product Adoption Rate by Cohort

Core scheduling feature, 30-day active

CAC Payback Period Trend

Months to recover customer acquisition cost

Metric Performance Summary

Metric Current Prior Period Plan Variance Status
ARR Growth Rate 34.2% 32.1% 33.0% +1.2% On Track
Net Revenue Retention 112% 109% 110% +2.0% Strong
New Logo ARR (Jun) $487K $531K $550K -$63K At Risk
Gross Margin 71.4% 70.6% 72.0% -0.6% Near Plan
CAC Payback Period 14.2 mo 15.5 mo 13.0 mo +1.2 mo Improving
NPS (90-day trailing) 47 43 50 -3 Good
Product Adoption Rate 68% 71% 75% -7% Watch
Headcount Revenue Productivity $173K $168K $175K -$2K On Track

Support Ticket Deflection

Self-service vs. human support

64% deflected via help center

NPS Distribution

Promoters vs. Detractors

57% Promoters, 10% Detractors

Strategic Initiatives

Q2 2024 execution status

Enterprise Tier Launch On Track
Mobile App v2.0 On Track
EMEA Expansion Delayed
AI Scheduling Beta Ahead
API Platform 2.0 At Risk
60%
On-Track Rate

Revenue Efficiency Matrix

CAC Payback (months) vs. NRR (%) by segment

Headcount Revenue Productivity

ARR per FTE by department