Customer Experience Dashboard

Digital Experience & Product Interaction Quality

Unified view of experience quality combining performance telemetry, interaction quality signals, accessibility compliance, and task success rates. Bridges the gap between what users do and how well the product serves them.

Time Period: Last updated: 2 hours ago

Weighted Task Success Rate

84.3%

+2.1%

Perf-Behavior Correlation

0.62

+0.08

LCP shows strongest signal

Error Encounter Rate

3.7%

-0.8%

Below 5% threshold

Perceived Performance

Target: >70

Accessibility Score

93.2%

+1.8%

WCAG 2.1 AA

Avg Session Quality

68.5

+3.2

Avg Usability Gap

18.4%

-3.1%

Awareness - Usage

Device Parity Index

8.3

-2.1

Lower = better parity

Weighted Task Success Rate - 30 Day Trend

Session Quality Score by Segment

Task Completion Rates by Core Flow

Performance Metric Correlation with User Behavior

Correlation coefficient between Core Web Vitals and task completion rate

Error Encounter Rate by Flow & Week

Week 1

Week 2

Week 3

Week 4

Onboarding

5.2%

4.8%

4.3%

3.1%

Project Create

2.9%

2.7%

3.2%

2.8%

Team Invite

1.8%

2.1%

1.9%

2.0%

Integration Config

4.5%

4.2%

3.9%

3.6%

Report Gen

3.3%

3.5%

3.1%

3.0%

Data Export

2.4%

2.6%

2.3%

2.5%

<4%

4-5%

>5%

Feature Usability Gap Analysis

Feature	Awareness	Usage	Gap	Business Value	Priority
Advanced Reporting	68.2%	39.5%	28.7%	High	P1
API Integration	45.3%	32.1%	13.2%	Medium	P2
Custom Dashboards	72.1%	48.9%	23.2%	High	P1
Team Collaboration	81.4%	74.2%	7.2%	High	Good
Data Export	58.7%	52.3%	6.4%	Low	Good
Automation Rules	52.3%	28.1%	24.2%	Medium	P2
Mobile App	64.9%	51.2%	13.7%	Medium	P2
Notifications	89.3%	82.1%	7.2%	Low	Good

Core Web Vitals Performance

Session Quality by Device Type

North Star Metric: Product-Qualified Account → Paid Conversion Rate

Data sources: Amplitude, SpeedCurve RUM, Sentry, Axe-core, FullStory