Sentiment Analysis Dashboard

Product Review & NPS Verbatim Sentiment Attribution · Lumenpath Analytics SaaS

$39M ARR · 860 Accounts · Data as of Q1 2025

PDSDI

2.84

+0.21

Promoter-Detractor Divergence

VACR

87%

+4%

Verbatim Attribution Coverage

FSRD

-18

v4.2 Release

Feature Sentiment Release Delta

CDCS

2,840

68% Mid-Market

Cohort Detractor Concentration

SW-NPS

Raw: 34 (−13)

Sentiment-Weighted NPS

DCPS

42%

High Risk

Detractor Churn Prediction

Promoter vs. Detractor Feature Sentiment Divergence

Cohort Detractor Concentration (HHI)

Verbatim Attribution Coverage Trend

Feature Sentiment Release Delta (v4.2) – Waterfall

Key insight: Reporting Module drove −42pt sentiment drop; Dashboard UI (+18pt) and API Performance (+7pt) partially offset.

Cross-Platform Sentiment Consistency

Passive Conversion Sentiment Gap by Theme

Ease of Use +2.3

Support Quality +1.8

Feature Completeness +1.1

Reporting Accuracy −0.9

Conversion opportunity: Passives 2.3pt above detractors on Ease of Use; target for lift.

Detractor Account Risk Table (Top 8 Accounts)

Account	Cohort	NPS	SW-NPS	Top Theme	Sentiment	Churn Risk	ARR
Axiom Analytics	Mid-Market	2	−4	Reporting	−0.87	87%	$42K
DataFlow Inc	Mid-Market	3	−2	API Perf	−0.74	81%	$38K
Catalyst Corp	Mid-Market	4	1	Support	−0.61	68%	$29K
Vertex Systems	Mid-Market	5	3	Features	−0.48	54%	$31K
Insight Labs	SMB	4	0	Reporting	−0.69	72%	$18K
Prism Analytics	Mid-Market	5	2	Dashboard	−0.39	47%	$34K
Nexus Data	Enterprise	6	5	API Perf	−0.31	38%	$87K
Quantum Insights	Mid-Market	6	4	Support	−0.28	35%	$26K

Sentiment-Weighted NPS vs. Raw NPS (90-Day Trend)

Attribute Improvement ROI

Reporting Module

3.2x

Est. $480K NRR lift

API Performance

2.1x

Est. $290K NRR lift

Dashboard UI

1.4x

Est. $120K NRR lift

Support Quality

1.8x

Est. $210K NRR lift

Verbatim Theme Co-occurrence Matrix (Detractors Only)

Reporting

API Perf

Support

Dashboard

Features

Pricing