Automation Coverage & Process Efficiency Gains

Vantage Operations Co. — Q2 2024 Automation Program

North-Star Goal: Recover 120 FTE-hours/week ($10,200/week @ $85/hr loaded rate)

Equivalent to 3 FTE headcount redeployable to product development by Q4 2024

As of Week 12
280 employees · 59 active flows
Hours Reclaimed/Week
87.3
+12.4h vs LW
Target: 120h
Coverage Rate
68.2%
+3.1pp
By process volume
Adoption Rate
81.7%
-2.3pp
Eligible teams
Error Rate Delta
-64%
Improved
Auto vs manual
MTTAF
18.2d
+4.1d
Reliability trend
Cost Savings
$7,420
+$980
This week

Automation Coverage Rate by Process Volume

Finance Ops: 82% coverage, 1,240 exec/wk
Sales Ops: 71% coverage, 890 exec/wk
HR Ops: 48% coverage, 620 exec/wk
Eng Support: 65% coverage, 510 exec/wk

Manual Labor Hours by Process Category (Weekly)

Adoption Rate by Eligible Team

Time Reclaimed per Process (Hours/Week)

Invoice Processing (Finance) 28.4h
Lead Routing (Sales) 19.2h
Expense Reconciliation (Finance) 14.7h
Contract Review Prep (Sales) 11.3h
Onboarding Workflows (HR) 8.9h
Ticket Triage (Eng Support) 4.8h
Total Reclaimed This Week
87.3 hours
$7,420 labor cost avoided @ $85/hr

Reliability Metrics

Mean Time to Automation Failure (MTTAF) 18.2 days
Target: 25 days · Trend: improving +22% vs Q1
Automation Failure Recovery Time (MTTR) 2.8 hours
Target: <4 hours · SLA met 89% of incidents
Rework Rate on Automated Outputs 3.2%
Manual path: 8.9% · -64% error rate delta
Week 7 Outage Impact
n8n platform outage (14.2h) degraded MTTAF by 4.3 days this quarter

Process Execution Cost: Automated vs. Manual ($/execution)

Automation Backlog Prioritization Score

Process Category Volume/Wk Manual h/Wk ROI Score Priority
Benefits Enrollment Processing HR Ops 142 18.2 94 P0
Quarterly Financial Close Finance Ops 48 22.4 89 P0
Customer Health Score Calc Sales Ops 280 11.7 81 P1
Timesheet Approval Routing HR Ops 560 9.3 78 P1
Data Export Requests Eng Support 94 8.1 72 P2
Vendor Invoice Matching Finance Ops 220 6.8 68 P2
Weekly Report Distribution Sales Ops 52 5.2 61 P3
Meeting Room Scheduling HR Ops 180 3.6 54 P3

Error Rate: Automated vs. Manual Paths (12-Week Trend)

Platform Health & Flow Status

n8n Flows 47 active
41 healthy 4 degraded 2 failed
Zapier Flows (Legacy) 12 active
10 healthy 2 migration pending
Recent Incidents
Week 7: n8n Platform Outage
Duration: 14.2h · Impact: 23 flows offline · MTTR: 14.2h
Week 10: Invoice Flow Logic Error
Duration: 3.1h · Impact: 1 flow degraded · MTTR: 3.1h
Week 11: API Rate Limit Hit (Salesforce)
Duration: 1.8h · Impact: 2 flows throttled · MTTR: 1.8h
Platform Uptime (L12W)
98.2%
Excluding Week 7 outage: 99.8%
Next Actions: (1) Prioritize Benefits Enrollment automation (P0, 18.2h/wk potential reclaim); (2) Root-cause analysis on Week 7 n8n outage to prevent recurrence; (3) Investigate adoption drop in Sales Ops (-2.3pp) — user interviews scheduled Week 13; (4) Migrate remaining 2 Zapier flows to n8n by end of month.