Customer Success & Retention Intelligence

NDR
108.4%
+2.1pp QoQ
GRR
91.2%
+1.4pp QoQ
Logo Churn
1.8%/mo
-0.3pp QoQ
At-Risk ARR
$2.4M
-18% QoQ
CS Expansion Pipeline
$1.87M
+34% QoQ
Avg TTFV
18 days
-4d QoQ

Health Score Distribution Over Time

Engagement Decay Rate (30-Day Slope)

Support Sentiment Trajectory

Onboarding Quality Index Distribution

Logo Churn Rate by Signup Cohort

At-Risk Accounts (Renewal <90 Days)

Account ARR Health Decay Rate Sentiment Days to Renewal CSM
Acme Corp $284K Red -24%/wk 42 Sarah K.
GlobalTech Inc $156K Yellow -18%/wk 67 Marcus P.
Zenith Systems $412K Yellow -22%/wk 28 Sarah K.
Innovate Labs $89K Red -31%/wk 73 Jordan L.
DataFlow Co $198K Yellow -16%/wk 54 Alex M.
Precision Analytics $327K Red -27%/wk 18 Marcus P.
CloudOps Ltd $145K Yellow -19%/wk 85 Jordan L.
TechVision Partners $267K Yellow -21%/wk 36 Sarah K.

CSM Portfolio Load (ARR-Weighted)