Operational Metrics Dashboard

Workforce Productivity & Capacity Intelligence — Cascade Operations Group

520 FTE • Eight operational teams • 90-day view

North Star Metric
$4.82
Output per Fully-Loaded Labor Dollar
+6.2% vs 90d baseline
Productive Hours Ratio
73.4%
+2.1pp
Task Completion Rate
94.8%
+1.3pp
Schedule Adherence
91.2%
-0.8pp
Demand Coverage Ratio
1.08
+0.03
Voluntary Attrition Rate
8.4%
-1.2pp
Labor Efficiency Index
106
+6 pts

Team Performance Matrix — Last 7 Days

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Alpha
96%
94%
91%
95%
92%
97%
93%
Beta
89%
90%
87%
91%
88%
90%
86%
Gamma
98%
97%
96%
99%
98%
97%
96%
Delta
92%
93%
91%
90%
92%
94%
91%
Epsilon
85%
84%
82%
86%
85%
87%
84%
Zeta
90%
91%
89%
92%
88%
90%
91%
Eta Day
95%
96%
93%
94%
95%
97%
92%
Eta Night
87%
86%
88%
89%
87%
86%
85%
≥95%
90-94%
85-89%
<85%

Demand-Capacity Coverage Ratio by Day-Part (Last 14 Days)

New Hire Productivity Ramp

Productive Hours Ratio Trend vs. Total Labor Cost (90 Days)

Overtime Concentration

Top 20% absorb 67% of OT hours

Cross-Training Coverage

Team Output Variance

Schedule Adherence Rate by Shift Type (Last 30 Days)

Task Completion Rate by Role Type (Last 30 Days)

Team Performance Summary — Week Ending Jan 12, 2025

Team FTE Productive Hrs % Task Comp. % Schedule Adh. % OFLD Trend
Alpha 68 76.2% 95.1% 92.4% $5.12
Beta 52 71.8% 89.3% 88.7% $4.45
Gamma 74 78.9% 97.6% 94.1% $5.38
Delta 61 74.3% 91.8% 90.2% $4.76
Epsilon 58 68.4% 85.2% 86.3% $4.12
Zeta 64 72.7% 90.4% 89.8% $4.63
Eta Day 72 75.6% 94.8% 93.2% $4.98
Eta Night 71 69.1% 87.3% 87.6% $4.28

Labor Efficiency Index — Driver Decomposition (Last 90 Days)

Key Insights

Productive Hours Ratio climbed 2.1pp post-WFM migration (Day 45), driving 4.2% efficiency gain.
Epsilon underperforms: 68.4% productive hours (target 73%+). Review task allocation and tooling.
Overtime Concentration at 67% (top 20% of staff) indicates uneven load distribution — accelerate cross-training.
New hire ramp shows 82% of tenured output by Day 90 — retention focus will maximize ROI.