User Engagement & Session Quality Intelligence
Coram Cloud Infrastructure SaaS • $38M ARR • 890 Accounts
Qualified Engagement Rate
57%
Journey Complete Rate
44%
Engagement Decay Slope
0.08
Session Depth Distribution
Engagement Decay by Cohort
Workflow Drop-off Paths (Sankey)
Dashboard builder workflow completion 41% — largest friction point after nav redesign week 4
Persona × Engagement Quality Matrix
Very Low
Low
Medium
High
Very High
Enterprise
8
12
34
58
72
Mid-Market
14
26
41
52
63
Self-Serve
22
34
38
45
51
Enterprise quality index 72 vs self-serve 51 — 41% gap indicates onboarding friction
Session Count vs Outcome Yield
Feature Discovery Rate per Session
Top Friction Workflows Ranked by Abandonment
| Workflow |
Sessions |
Abandon % |
Avg Depth |
Outcome Yield |
Primary Friction |
| Dashboard Builder |
2,847 |
59% |
2.1 |
41% |
Nav redesign confusion |
| API Key Generation |
1,923 |
54% |
2.4 |
46% |
Permissions modal unclear |
| Data Export Wizard |
1,645 |
48% |
3.2 |
52% |
Format selection timeout |
| Team Invite Flow |
1,534 |
45% |
3.6 |
55% |
Email validation lag |
| Report Scheduling |
1,289 |
43% |
2.9 |
57% |
Timezone selector hidden |
| Webhook Setup |
1,156 |
41% |
4.1 |
59% |
Test payload unclear |
| Billing Update |
1,012 |
38% |
3.4 |
62% |
Card form validation |
| SSO Configuration |
894 |
36% |
5.2 |
64% |
Metadata field labels |
Engagement-to-Support Ticket Ratio (30-Day Trend)
Mobile idle session ratio 34% vs desktop 19% — indicates mobile UX friction