Customer Success Scorecard

Vantara SaaS • 480 Logos • $52M ARR

GRR

91.4%

▼ 1.6pp vs Plan

NRR

108%

▼ 2pp vs Plan

Median TTV (Days)

38

▲ 5d vs Q Prev

Logo Churn (3mo Avg)

2.3%

▼ 0.4pp MoM

Expansion Pipeline

$4.2M

▲ $820K QoQ

QBR Coverage

74%

▲ 6pp QoQ

Health Score ARR Distribution

Time-to-Value Trend by Cohort Quarter

Adoption Depth Score

Logo Churn Rate Trend

Contraction ARR Rate

Escalation→Churn Conv.

CSM Performance Heatmap

CSM	Book ARR	GRR	NRR	Expansion Pipeline	Health % Green	Avg TTV (d)	QBR Coverage
Sarah Chen	$4.8M	94%	112%	$680K	71%	34	82%
Marcus Johnson	$4.3M	93%	110%	$520K	64%	37	79%
Priya Patel	$3.9M	91%	109%	$480K	66%	35	73%
David Kim	$3.7M	90%	107%	$410K	62%	39	71%
Emma Rodriguez	$3.5M	88%	106%	$390K	59%	42	68%
Alex Thompson	$3.2M	87%	104%	$310K	56%	44	65%
Lisa Nguyen	$2.1M	86%	103%	$240K	54%	46	62%

QBR Coverage Rate Over Time

Customer LTV by Segment

Retention Risk Register — Top At-Risk Accounts

Account	ARR	Segment	Health	CSM	Risk Factor	Days to Renewal	Intervention
Apex Manufacturing	$840K	Enterprise	Red	Alex Thompson	Low adoption (32/100)	47	EBR scheduled
Meridian Logistics	$620K	Mid-Market	Red	Emma Rodriguez	Escalation open 21d	68	VP call in progress
Synergy Financial	$580K	Mid-Market	Amber	David Kim	Usage -40% QoQ	92	Check-in call set
Brightway Retail	$470K	Mid-Market	Red	Lisa Nguyen	Champion departed	55	Exec sponsor needed
Quantum Systems	$420K	Mid-Market	Amber	Priya Patel	Support tickets +120%	134	Product training
Pioneer Tech	$390K	SMB	Red	Alex Thompson	NPS 3/10	41	Retention offer prep
Velocity Solutions	$310K	SMB	Amber	Marcus Johnson	No QBR in 9mo	87	QBR outreach sent
Harbor Health	$280K	SMB	Amber	Emma Rodriguez	Feature gap (API)	112	Roadmap review