Maintenance Operations & Cost Intelligence

Harborline Residential Portfolio | June 2025 | 847 Units

North Star Metric
Asset-Level NOI Margin
Cost/Unit/Month
$158.40
+9.2% vs benchmark
Emergency WO Rate
24.7%
Above 22% threshold
First-Call Resolution
76.2%
Below 78% target
Avg Cycle Time
18.4h
-2.1h vs Q1
PM Completion Rate
84.3%
Target: 90%
Tenant Satisfaction
3.6
Below 3.8 target

Maintenance Spend by Category — Rolling 6-Month Trend

Work Order Volume & Cycle Time by Priority

Emergency vs Preventive Spend

Vendor Performance Scorecard

Vendor Name Category WOs Completed Avg Cost/WO Repeat Rate Avg Cycle Time Efficiency Score

Repeat Work Order Rate — Units Requiring Review

Deferred Maintenance Liability by Property

Maintenance Category Spend Heatmap — Property × Category

HVAC
Plumbing
Electrical
Appliance
Structural
Grounds
Oakwood Commons
$18.2k
$12.4k
$9.1k
$6.8k
$14.3k
$7.9k
Riverside Flats
$64.7k
$13.8k
$11.2k
$8.4k
$9.7k
$8.6k
Meridian Terrace
$14.6k
$15.2k
$7.4k
$10.1k
$11.8k
$10.3k

Riverside Flats HVAC spike driven by March chiller failure ($61.4k emergency event)

PM Completion by System

Cost Per Unit by Property

Spend as % of GPR

Monthly Cost Forecast vs. Actuals — Maintenance Budget Variance