Customer Success Dashboard

Expansion Revenue & Upsell Intelligence — Prism Platforms

CS-Sourced Expansion ARR (QTD)
$1.84M
↑ 28% vs. Q-1
Expansion Win Rate
67%
↑ 5pp QoQ
Avg Expansion Cycle (days)
42
↓ 8 days
Accounts at Seat Ceiling
34
↑ 6 MoM
High Growth Signal Accounts
48
↑ 12 MoM
Net Expansion Revenue/CSM
$307K
↑ 18% YoY

Expansion Pipeline Funnel — Q4 2024

Seat Utilization Distribution

Feature Adoption Velocity (90d)

Champion Engagement Index

Avg: 7.8/10

Stakeholder Breadth Score

Multi-threaded: 62%

Usage Headroom Ratio

Median: 28%

Expansion-Ready Accounts (Top 10 by Score)

Account Name ARR Seat Util Growth Signal Champion Score Feature Velocity Expansion Score CSM
Vertex Analytics $184K 94% High 9.2 +8 feat/mo 92 Devon R.
Pulse Dynamics $156K 89% High 8.8 +6 feat/mo 88 Devon R.
CoreStream Inc $203K 91% Medium 8.4 +7 feat/mo 86 Maya L.
Nexus Solutions $127K 96% High 7.6 +5 feat/mo 84 Jordan T.
Quantum Systems $218K 87% High 8.9 +4 feat/mo 82 Devon R.
Horizon Labs $142K 92% Medium 7.8 +6 feat/mo 80 Sam P.
Beacon Technologies $167K 83% High 8.1 +5 feat/mo 78 Maya L.
Stellar Data Corp $195K 88% Medium 7.2 +7 feat/mo 76 Jordan T.

CSM Expansion Scorecard (YTD Closed ARR)

Expansion Cycle Time by Segment

Cohort Expansion Rate Over Time (18-Month View)

📌 2022 cohort analytics add-on adopters show 2.4x higher expansion vs. non-adopters

Weekly Expansion Activity vs. Pipeline Movement (Last 12 Weeks)