Instructor & Facilitator Performance Analytics

Meridian Financial Group • Q4 2024 • 22 Facilitators • 12-Month View

Avg Competency Gain
+18.4%
+2.1% vs Q3
Session Engagement
56.2%
-11.8% vs H1
Instructor lNPS
42
+6 pts YoY
Outcome Variance
12.3σ
-4.2σ improved
Repeat Booking
73%
+8% vs Q3
Cost per Gain Point
$184
-$22 improved

Instructor Performance Distribution — Competency Gain vs Engagement

Top Quartile
Middle 50%
Bottom Quartile

Competency Gain by Instructor Cohort

Engagement Heatmap by Month

Virtual platform migration in June 2024 — engagement drop visible
J
F
M
A
M
J
J
A
S
O
N
D
Top Q.
Mid 50%
Bottom Q.
≥65% 50–64% <50%

Instructor Performance Scorecard

Instructor Sessions Learners Comp. Gain Engagement lNPS Repeat % Outcome σ
Angela Martinez 34 412 +24.2% 71% 68 89% 8.1
David Chen 28 336 +22.8% 69% 61 86% 9.3
Sarah Kim 31 389 +21.4% 66% 58 82% 10.2
Marcus Thompson 26 298 +19.1% 62% 52 75% 11.8
Jessica Patel 29 351 +18.6% 58% 48 71% 13.1
Robert Hayes 22 257 +16.2% 54% 42 68% 14.7
Emily Rodriguez 19 224 +14.8% 51% 38 62% 16.3
Michael O'Brien 17 198 +11.4% 46% 31 58% 18.9

Time-to-Competency by Instructor Quartile

Knowledge Decay Rate — 90-Day Retention

Session Engagement Timeline — Platform Migration Impact

Weekly average engagement across all sessions • Zoom migration June 2024