Agent Performance & Right-Party Contact Intelligence

ClearPath Collections · 86 Inbound Collectors · $6.2M Monthly Recoveries

RPC Rate
29%
↑ 3.2% vs LM
$/RPC
$151
↑ $9
PTP Conversion
41%
↓ 1.8%
Compliance Rate
67%
↑ 4.1%
Attempt Efficiency
0.11
↑ 0.02
Coaching Lift
+12%
14 agents

Top 10 Agents by Recovery per RPC

RPC Rate by Hour-of-Day

Mon
Tue
Wed
Thu
Fri
Sat
Sun
8 AM
18%
20%
19%
18%
21%
16%
15%
9 AM
24%
26%
27%
25%
26%
22%
19%
10 AM
32%
36%
35%
33%
34%
28%
24%
11 AM
31%
33%
32%
30%
31%
27%
23%
1 PM
26%
28%
27%
26%
27%
24%
20%
3 PM
23%
25%
24%
23%
24%
21%
17%
5 PM
20%
22%
21%
20%
21%
18%
14%

Collector Performance Leaderboard (Top 16)

Agent Team RPC % $/RPC PTP Conv Compliance Recovery (30d) Rank
M. Rodriguez Team B 38% $184 48% 73%
$127k
 Top 1%
J. Chen Team B 36% $178 46% 71%
$119k
 Top 2%
A. Patel Team A 35% $172 45% 69%
$112k
 Top 5%
T. Williams Team B 34% $168 44% 70%
$106k
 Top 8%
K. Johnson Team C 33% $165 43% 68%
$101k
 Top 12%
D. Martinez Team A 32% $159 42% 66%
$95k
 Top 15%
S. Lee Team B 31% $156 41% 67%
$90k
 Top 20%
R. Taylor Team C 30% $153 40% 65%
$84k
 Top 25%
L. Garcia Team A 29% $149 39% 64%
$79k
 Top 30%
B. Anderson Team C 28% $145 38% 63%
$74k
 Top 35%
N. White Team D 27% $141 37% 62%
$68k
 Top 40%
C. Harris Team D 26% $137 36% 61%
$63k
 Top 50%
E. Clark Team D 25% $133 35% 60%
$58k
 Top 60%
P. Lewis Team D 24% $129 34% 58%
$52k
 Top 70%
V. Walker Team D 23% $125 33% 57%
$47k
 Top 75%
H. Young Team D 22% $121 32% 56%
$41k
 Bottom 20%

PTP-to-Payment Compliance Rate (30 Days)

Handle Time vs. Recovery Yield

Contact-to-Payment Conversion Funnel