Carrier Performance & SLA Compliance

MidwestDistrib LLC · 8,400 shipments/month · Q3 2024

Network OTP
91.4%
+2.1% vs W8
Avg SLA Breach Hrs
8.3h
-0.4h vs prior
Exception Rate
3.2%
-0.5% MoM
Avg Cost/Shipment
$342
+$12 vs target
Claims/1K Shipments
2.8
-0.3 vs Q2
Origin Dwell Avg
4.2h
-0.6h WoW

SLA Breach Severity Distribution by Carrier

Carrier OTP by Lane (Top 8)

Exception Type Breakdown

Carrier Performance Summary

Carrier Shipments OTP % Avg Delay (h) Exception % Claims/1K Cost/Ship Status
ODFL 1,840 95.8% 3.2 1.8% 1.2 $329 BEST
FedEx Freight 2,140 93.2% 4.8 2.9% 2.4 $338 GOOD
ESTES 1,560 91.9% 6.1 3.2% 2.7 $345 OK
RLCA 980 90.3% 7.4 3.5% 3.1 $352 WATCH
SAIA 1,120 89.1% 9.2 4.1% 3.6 $361 FLAGGED
XPO 760 87.4% 11.8 5.2% 4.8 $387 CRITICAL

First-Scan-to-Delivery Elapsed Time

Tender Acceptance Rate by Day

Origin Dwell Time (hrs)

Avg Claim Value by Carrier

Proactive Exception Notif Rate

Cost Per Shipment vs. SLA Fulfillment Score (12-Week Trend)

Lane Concentration Risk Index (Top 6 Lanes)

Critical Action Required

XPO: Chicago-Atlanta Lane
OTP: 78.2% | Cost: $387/ship | Breach cost: $62K/mo
SAIA: Dallas-Memphis Lane
OTP: 81.4% | Avg delay: 14.2h | Claims: 5.1/1K
XPO Claims Spike
4.8 claims/1K shipments — 71% above network avg
Recommended Actions:
  • Escalate XPO performance review to Q3 business review
  • Shift 20% of CHI-ATL volume to ODFL trial
  • Implement proactive exception alerts for XPO lanes