Customer Lifecycle & Retention Intelligence

NRR (Trailing 12mo)
114.2%
+3.1% YoY
GRR
88.6%
-2.1%
Avg TTFV
11.3d
-5.4d
High-Risk ARR
13.8%
$2.54M
Logo Churn Rate
1.9%
/month
Active Accounts
340
$18.4M ARR

Cohort NRR by Vintage Month (%)

M1
M2
M3
M6
M9
M12
M15
M18
M21
M24
M27
M30
Oct '23
96
91
83
98
107
115
Sep '23
97
94
96
103
112
121
123
Aug '23
98
95
97
105
110
118
126
128
Jul '23
99
96
98
104
111
117
124
129
135
Jun '23
97
93
95
102
88
106
113
122
127
133
May '23
98
96
99
106
114
121
127
134
138
142
146
⚠️ Oct '23 M3 anomaly (83% NRR) due to onboarding gap. Jun '23 M9 dip reflects Q2 product incident impact.

NRR Waterfall (Trailing 12mo)

GRR by Segment

Expansion MRR by Lifecycle Stage

Churn Risk Score Distribution

NPS by Cohort Age (Months Since Onboarding)

High-Risk Customer Accounts

Account Segment Stage ARR Health Risk DLME CSM
Apex Manufacturing Enterprise Established $284K 62 High 18d K. Martinez
Velocity Logistics Mid-Market Growth $147K 58 High 23d S. Chen
Streamline Solutions Mid-Market Onboarding $98K 65 Medium 9d A. Patel
CoreTech Industries Enterprise Mature $412K 67 Medium 14d K. Martinez
Quantum Dynamics SMB Growth $56K 54 High 31d M. Johnson
Precision Systems Mid-Market Established $189K 61 High 26d S. Chen
Catalyst Partners Enterprise Onboarding $318K 69 Medium 7d A. Patel
Phoenix Retail Group SMB Growth $43K 51 High 37d M. Johnson

4-Week Health Score Trend

Support Escalation Rate by Stage