Customer Success Dashboard

Churn Risk & Revenue Protection — Veridian SaaS

Predictive High-Risk ARR
$4.2M
47 accounts
Net Revenue Retention
102%
Target: 105%
Logo Churn (Annual)
9.2%
+1.2% vs target
Exec Sponsor Coverage
68%
+4% MoM
Avg Days-to-Escalation
8.3
Target: <6
TTFV Self-Serve
61d
+18d vs guided

Predictive Churn Score Distribution

Cohort Survival Rate

Contraction ARR by Segment

Product Engagement Decay Index

Weeks since onboarding vs. engagement level (%)
W1
W4
W8
W12
W16
W20
W24
W26
2021
2022
2023
2024
≥85%
70-85%
60-70%
<60%

NPS Trajectory by Cohort

At-Risk Accounts — Top 10 by ARR

Account Name ARR Risk Score Engagement Δ NPS Exec Sponsor CSM Days to Renewal
Orion Logistics $840K 92 -34% 18 None Marcus T. 47
Cascade Systems $720K 88 -29% 22 Active Sarah K. 62
Vertex Industries $680K 85 -22% 31 None Marcus T. 38
Quantum Media $520K 76 -18% 28 Active Li W. 91
Apex Financial $480K 73 -15% 35 Churned Priya N. 54
Stellar Corp $410K 71 -19% 40 Active Sarah K. 73
Beacon Health $390K 68 -12% 33 Active Jordan P. 29
Meridian Tech $360K 66 -16% 26 None Li W. 82

CSM Capacity-to-Risk

Support Escalation Velocity (Last 90 Days)

Renewal Forecast Accuracy by CSM

Bubble size = portfolio ARR. Quadrants: Actual vs. Forecast renewal rate.

Time-to-First-Value by Track

Intervention Timeline — Last 90 Days