Voice of Customer Dashboard

Sentiment Signal Intelligence · Veloris SaaS · Last 90 Days

Weighted Sentiment Score
6.8
+0.3
Theme Velocity (7d)
12.4%
-2.1%
Channel Divergence
0.42
High
Detractor Theme Conc.
38%
Stable
Promoter Amplification
22%
+4%
Sentiment-to-Churn Lag
34d
+3d

Sentiment Theme Velocity (7-Day Rolling Change)

Channel Sentiment Distribution

Journey Stage Sentiment

Top Detractor Themes

Billing Errors
42%
API Reliability
28%
Onboarding Complexity
19%
Support Response Time
16%
Feature Gaps
11%

Voice Volume Mix

Segment-Level Sentiment Momentum (30-Day NPS Delta)

Segment Cohort Size NPS (Current) 30d Delta Momentum Index Churn Risk
Enterprise-FinServ 142 32 -18 -2.56 High
Mid-Market-Tech 387 48 -6 -2.32 Medium
SMB-Retail 521 56 +3 +1.56 Low
Enterprise-Healthcare 89 41 -2 -0.18 Medium
Mid-Market-Manufacturing 203 62 +8 +1.62 Low
SMB-Professional-Services 658 59 +5 +3.29 Low

Sentiment Momentum Index (30-Day Trend)

Recovery Conversion

68%
Detractors converted to Passive/Promoter after intervention
First-Contact Resolution Lift +12%
Avg. Recovery Time 4.2 days
CS Intervention Rate 87%
Notable Event: Billing system outage on Day 54 caused spike in billing-error complaints and channel divergence (G2 reviews vs. neutral surveys)