Key Risk Indicators Dashboard

Operational Resilience & Process Failure Risk

Meridian Logistics Group | Last 90 Days | Updated 2024-01-15

Operational Margin Protection
$2.8M
+34% vs. prior period
Process Failure Rate
8.4
per 1,000 executions
+22%
MTTR (P1/P2)
6.8h
mean time to restore
+41%
SLA Breach Rate
4.2%
vs. 2.0% threshold
+110%
Supplier Concentration
0.31
HHI (critical path)
-8%
Change Failure Rate
18%
within 72h of deploy
+29%
Escalation Velocity
42m
alert → escalation
+31%

Process Failure Rate by Node

Failures per 1,000 executions · Last 90 Days

MTTR 90-Day Trend by Severity

Mean Time to Restore (hours)

SLA Breach Rate by Service Line

Actual vs. Contracted 2.0% Threshold

Change Failure Rate (90-Day)

% of production changes causing incidents within 72h

Workaround vs. Root Cause Fix

% of incidents by resolution type

RTO Compliance Rate by Business Process Tier

Recovery Time Objective adherence · Last 90 Days
Process Tier RTO Target Actual Avg Compliance Incidents Trend
Tier 1 – Mission Critical 2.0h 3.2h 68% 14
Tier 2 – Business Critical 6.0h 5.1h 82% 27
Tier 3 – Operational 24.0h 18.4h 91% 43
Tier 4 – Administrative 72.0h 52.6h 96% 19

Near-Miss Capture Rate

Reported near-misses as % of estimated occurrence volume

Automation Coverage Rate

% of critical process steps executed without human intervention

Supplier Concentration Index by Domain

Herfindahl-Hirschman Index (HHI) · Critical-path suppliers

Risk Concentration Alert

CRITICAL
Supply Chain Domain
HHI 0.31 · Vendor A failure caused 48h outage
$1.2M
Revenue at risk
ELEVATED
IT Infrastructure
HHI 0.28 · Single cloud provider dependency
$840K
Revenue at risk
MODERATE
Customer Service
HHI 0.18 · Multiple BPO vendors diversified
$320K
Revenue at risk

Incident Severity Heatmap (Weekly)

Incident count by severity level · Last 12 weeks
W1
W2
W3
W4
W5
W6
W7
W8
W9
W10
W11
W12
P1
2
3
2
1
3
2
4
9
5
3
2
2
P2
5
7
6
5
8
6
9
14
10
7
6
5
P3
8
11
9
7
12
10
13
18
15
11
9
8
P4
14
19
16
13
21
17
22
28
23
18
15
14
Week 8 (vendor outage) shows spike across all severity levels. P1 incidents: 9 (avg: 2.5). Total incidents W8: 69 vs. avg 40.