Sentiment Intelligence & Verbatim Theme Dashboard

Palisade Analytics — 90-day VoC corpus (6,412 records) — Theme-attributed revenue impact analysis

Theme-Attributed Churn Rate
8.4%
+1.3pp vs Q-1
Verbatim Volume (30d)
2,147
+7.2% vs prior 30d
AI Tag Agreement Rate
74.1%
Target: 78%
Positive Theme Share (Expansion)
61.3%
+4.1pp
Sentiment Drift Alerts
3
Performance, Export, UX
Avg Response Lag (Chat)
18.3h
-2.1h

Sentiment Velocity by Theme Cluster (12-week trend)

Workflow Rigidity
-0.47 weekly
Billing Clarity
-0.31 weekly
Performance
-0.52 weekly
Export Limitations
-0.28 weekly
Onboarding Experience
+0.19 weekly
Support Responsiveness
+0.34 weekly
Data Accuracy
+0.12 weekly
Feature Richness
+0.22 weekly

Theme-Attributed Churn Breakdown (90d cohort)

High-Risk Themes

Workflow Rigidity
23.7%
Churn attribution — Critical threshold (18%)
Billing Clarity
16.2%
Low AI agreement (64.3%) — Needs manual review
Performance
14.8%
Drift alert active post v3.4 release

Net Sentiment Score by Product Area (30d rolling)

Sentiment-to-LTV Correlation by Theme

Theme Co-occurrence Network (Top pairs)

Workflow Rigidity + Export Limitations 0.67
Performance + Data Accuracy 0.59
Billing Clarity + Support Responsiveness 0.51
Onboarding + Feature Richness 0.48
Export Limitations + Performance 0.44
Jaccard coefficient — Co-occurrence strength in verbatim corpus

Sentiment Drift Control Chart — Performance Theme (12-week)

Drift Alert Active: Week 7 — v3.4 release
Sentiment dropped -2.1 SD below baseline mean. Root cause: query latency regression in connector module.

Verbatim Theme Detail Table (L2 themes, 30d window)

Theme (L2) L1 Category Volume (30d) Avg Sentiment Churn Attribution Acceleration Index AI Agreement Status
Workflow Rigidity Product Capability 387 -0.42 23.7% 1.18 77.2% CRITICAL
Billing Clarity Commercial 312 -0.38 16.2% 1.04 64.3% REVIEW
Performance Product Quality 294 -0.51 14.8% 1.37 81.1% DRIFT ALERT
Export Limitations Product Capability 276 -0.29 11.4% 1.62 79.4% WATCH
Support Responsiveness Customer Success 243 +0.61 3.2% 0.89 86.3% POSITIVE
Onboarding Experience Customer Success 227 +0.44 4.1% 0.93 82.7% POSITIVE
Data Accuracy Product Quality 198 +0.38 5.7% 0.97 74.9% STABLE
Feature Richness Product Capability 184 +0.52 2.8% 1.11 78.6% POSITIVE

Verbatim Volume by Channel (90d)

Recent High-Impact Verbatims

Workflow Rigidity — Enterprise Account
"Cannot customize approval chains per project type. Forced to use global settings makes our compliance workflow impossible."
Impact: $47K ARR at risk • Theme Confidence: 89%
Performance — Mid-Market
"Dashboard load times tripled after v3.4 update. Timeouts on any report over 100K records."
Impact: Churn signal • Theme Confidence: 94%
Support Responsiveness — Expansion Account
"Support team resolved our API integration issue in under 4 hours. Documentation quality has improved dramatically."
Impact: Positive expansion signal • Theme Confidence: 91%