Debt Collection Dashboard

Segmentation & Recovery Strategy by Account Tier

Vantage Collect • Telecom Bad Debt • 67K Accounts • $42M Placed

North-Star Goal
High-Tier Yield: 31% → 38%
Low-Tier Cost: <$12
High-Tier Yield
34%
+3% vs Q1
Low-Tier ROI
0.8×
Below target
Propensity Accuracy
71%
+5% MoM
Skip-Trace Success
62%
+8%
Digital Yield Lift
+18%
vs Voice
Playbook Lift
9%
Conversion

Recovery Yield by Balance Tier

Propensity Score vs Actual Payment

Cost-to-Collect by Segment

Top 14 High-Balance Recoverables

Account ID Balance Propensity Tier Contact Int. Recovered Yield
ACC-8471$12,84082High2.4×$4,92038%
ACC-9203$11,56076High2.1×$4,05035%
ACC-7652$10,92088High1.9×$4,58042%
ACC-6289$9,74071High2.3×$3,12032%
ACC-5734$8,95079High2.0×$3,40038%
ACC-4921$8,42084High1.8×$3,28039%
ACC-3817$7,88068Med-High2.2×$2,68034%
ACC-2904$7,34073Med-High2.1×$2,57035%
ACC-1856$6,92080Med-High1.9×$2,84041%
ACC-9451$6,58066Med-High2.3×$2,10032%
ACC-8327$6,21075Med-High2.0×$2,24036%
ACC-7193$5,94069Med-High2.2×$2,02034%
ACC-6048$5,67077Med-High1.8×$2,21039%
ACC-5215$5,38072Med-High2.1×$1,88035%

Contact Intensity vs Yield Elasticity

1.0×
1.5×
2.0×
2.5×
3.0×
High ($5K+)
28%
32%
36%
39%
38%
Med-High
22%
26%
30%
32%
31%
Medium
18%
21%
24%
25%
24%
Low-Med
12%
15%
16%
15%
14%
Low (<$500)
8%
9%
7%
5%
3%
Yield diminishes for low-balance accounts beyond 2.0× intensity

Digital vs Voice Yield by Tier