Customer Lifecycle & Retention Analytics

Lumio Analytics • 340 Accounts • $24M ARR • Last Updated: Dec 2024

Q2 2024 Cohort NRR: 97% Goal: 115% NRR

Net Revenue Retention

108%

+3%

At-Risk ARR

$2.1M

Critical

Save Rate

62%

+8%

Expansion Coverage

2.4×

Above Target

Logo Churn Rate

4.8%

Flat

Contraction ARR Rate

1.2%

+0.3%

NRR Drivers - Q4 2024 Waterfall

Health Score Trend (13 Weeks)

At-Risk Accounts (Health <60, Renewal <90d)

20 of 340 accounts

Account	Health	ARR	Renewal	CSM	Status
Farwick Industries	22	$187K	47d	J. Chen	Critical
Glennworth Corp	38	$124K	62d	S. Patel	High Risk
Meridian Systems	42	$215K	29d	M. Rodriguez	Critical
Basepoint Technologies	45	$92K	81d	L. Kim	High Risk
Vertex Analytics	51	$156K	74d	J. Chen	Medium Risk
Northstar Digital	54	$78K	55d	A. Thompson	Medium Risk
Cascade Solutions	57	$203K	88d	S. Patel	Medium Risk
Pinnacle Group	59	$134K	67d	M. Rodriguez	Medium Risk

Product Module Engagement Depth

Analytics

Reports

API

Collab

Mobile

Healthy (80+)

92%

88%

67%

94%

51%

At-Risk (<60)

42%

54%

18%

38%

12%

Churned

23%

31%

19%

Churn by Primary Reason (Last 12mo)

Expansion Pipeline Coverage

2.4×

Coverage

Pipeline: $4.8M

Target: $2.0M