Workflow Dashboard — Automation Coverage & Handoff Elimination

Fortis Operations Group | Q2 2024 Program Review

North-Star Target
250 FTE hrs/wk by Q3
$572K annualized savings
Touchless Step Rate
67.2%
+4.8% vs Q1
Displaced Hours (4-wk)
872
+12.4%
Automation Error Rate
2.3%
-0.9% (target <3%)
Mean Time to Failure
18.6d
Stable
Redeployed Capacity
81%
+6% utilization
Maintenance Burden
14.2%
+2.1% (watch)

Automation Coverage Treemap — Process Tier Distribution

Tier 1: Claims Processing
89%
Touchless
Tier 1: Policy Onboarding
72%
Tier 2: Compliance
58%
Tier 2: Reporting
51%
Tier 3: Reconciliation
34%
Tier 3: Escalations
22%

Manual Labor Hours Displaced — Rolling 12 Weeks

Automation Coverage by Platform

Backlog Automation ROI Score — Effort vs Impact

Automation Coverage Trend — 90 Days

Automation Portfolio Detail — Active Workflows

Workflow Name Platform Touchless % Error Rate Hours/Mo Saved MTTAF (days) Maint. % Status
Claims Intake Auto-Processor Zapier 94.2% 1.8% 312 22.3 9.1% Active
Policy Document Extraction Make.com 87.1% 2.1% 218 19.8 12.4% Active
Compliance Filing Orchestrator Python 76.5% 1.4% 186 26.1 18.3% Active
Payment Reconciliation Engine Python 68.3% 4.2% 142 11.7 22.1% Watch
Customer Notification Router Zapier 91.8% 1.1% 97 31.2 6.8% Active
Approval Workflow Manager Zapier 83.4% 2.7% 89 17.9 11.2% Active
Data Quality Validator Make.com 72.9% 2.9% 76 14.3 15.6% Active
Exception Routing System Make.com 54.2% 5.1% 63 9.2 28.4% Review

Automation Error Rate by Workflow — 8 Weeks

Semi-Automation Handoff Creation Rate

Maintenance Burden Trend — % of Automation Team Time

Process Standardization Score by Tier