MSP Executive Command Center

Apex Managed IT · 142 clients · $18.4M ARR

3 Unowned P1 Last sync: 8:42 AM
Portfolio CHI
81
-4 from target
Clients Below Threshold
7
Action Req'd
SLA Breach Rate
4.2%
-0.8% WoW
MRR at Risk
$86K
2 enterprise accounts
Active P1/P2 Incidents
11
3 P1 8 P2
Tech Capacity Util.
87%
Pod East: 94%
Security Escalations
5
2 ransomware attempts
Renewals at Risk (90d)
9
$412K ARR
Portfolio NPS
62
+3 QoQ
Same-Day Resolution
78%
Target: 75%

Critical Client Health Alerts

Healthcare Partners LLC
Enterprise · $42K MRR
CHI 62
P1 Unowned2 open incidents
SLA breach: 18.3% (12 hrs avg)
Renewal in 45 days · Owner: M. Chen
Summit Financial Group
Mid-Market · $28K MRR
CHI 71
Endpoint Health23% outdated patches
NPS dropped 18 pts last survey
Renewal in 62 days · Owner: K. Patel
Metro Manufacturing Inc
SMB · $9.2K MRR
CHI 74
CapacityPod East overload
3 P2 incidents this week
Renewal in 88 days · Owner: R. Singh

Portfolio CHI — 13 Week Trend

SLA Breach Distribution

Clients at Risk — Renewal Next 90 Days

Client Name Tier MRR CHI Risk Factor Renewal (Days) Owner
Healthcare Partners LLC Enterprise $42,000 62 SLA Breach + P1 45 M. Chen
Summit Financial Group Mid-Market $28,000 71 NPS Drop 62 K. Patel
Coastal Logistics Corp SMB $16,500 73 Security Posture 28 L. Martinez
Metro Manufacturing Inc SMB $9,200 74 Capacity Strain 88 R. Singh
TechStart Ventures SMB $7,800 82 Payment Delay 19 A. Johnson
Regional Bank Corp Enterprise $38,000 84 Endpoint Drift 76 M. Chen
Bright Dental Associates SMB $5,900 76 Low Engagement 54 K. Patel
Apex Construction LLC Mid-Market $22,000 79 NPS Stagnant 81 L. Martinez
Evergreen Legal Group SMB $11,200 80 SLA Near Threshold 34 A. Johnson

Technician Capacity by Pod

Security Incidents (30d)

NPS Trend (Quarterly)

Same-Day Resolution

Active Incidents

P1 Critical
3
P2 High
8
P3 Medium
27
P4 Low
14

MRR at Risk by Quarter

Renewal Pipeline (90d)

At Risk $412K
Moderate Risk $568K
On Track $1.24M
Total ARR Up for Renewal $2.22M
Last sync from ConnectWise PSA: Today 8:42 AM · RMM: Today 8:38 AM
Data refreshes every 15 minutes · CHI weights updated Dec 2024