Customer Health — Early Warning

LatticeFlow · $52M ARR · 410 Accounts

Portfolio Health

72/100

-3 pts

At-Risk ARR

$4.8M

+$1.2M

False Greens

Score >75, Usage Low

Critical Accounts

Score <40

Avg Degradation

-2.8

pts/week

Intervention Rate

68%

+5%

Health Score Distribution

Health Degradation Velocity

Risk Tier Migration (30d)

Healthy

278 → 263

At Risk

87 → 98

Critical

32 → 49

+17 accounts moved to Critical in last 30 days

Critical & At-Risk Accounts

Account	ARR	Score	Velocity	CSM	Days to Renewal	Risk Tier
Apex Manufacturing	$380K	68	+27	J.M.	42	At Risk
TechCore Systems	$520K	34	-8	J.M.	58	Critical
Velocity Logistics	$290K	38	-5	S.P.	31	Critical
Quantum Analytics	$445K	41	-3	J.M.	67	At Risk
DataFlow Inc	$195K	52	-6	A.R.	45	At Risk
Enterprise Solutions Co	$615K	29	-11	J.M.	23	Critical
CloudBridge Partners	$340K	46	-4	S.P.	54	At Risk
Innovate Labs	$225K	37	-7	A.R.	39	Critical

False Greens (Score vs Usage)

Contraction MRR Waterfall

At-Risk ARR by CSM

Multi-Signal Health Radar — Top 5 Critical Accounts

Enterprise Solutions Co

Score: 29 | $615K ARR

TechCore Systems

Score: 34 | $520K ARR

Innovate Labs

Score: 37 | $225K ARR

Velocity Logistics

Score: 38 | $290K ARR

Quantum Analytics

Score: 41 | $445K ARR

Intervention Success Funnel

Playbook Triggered

73 accounts

CSM Engaged

65 accounts

Exec QBR Held

50 accounts

Health Recovered

34 accounts

Success rate: 68% (34/50 QBRs)

Score Calibration vs. Actual Churn

LatticeFlow Customer Success · Data as of Q3 2024