Live Chat Conversion & Sales Attribution

Craftwave Home · Connecting chat touchpoints to revenue outcomes

Live
Chat-Attributed Conv
6.2%
+0.8%
Proactive Rev Share
41%
+5%
Quote-to-Close Lag
22h
-4h
Upsell Conv Rate
18%
+2%
Cart Recovery Rate
12%
+3%
AOV Delta
+$34
+$8

Chat Path to Conversion

Pricing-page proactive trigger: 8.4% conversion vs sitewide 3.1%

Page-Context Trigger Effectiveness

Chat-Attributed Revenue (90 Days)

Top Agents by Sales Assist Score

Agent Score Conv%
Sarah M.9411.2%
James K.9110.8%
Emily R.889.9%
Michael T.869.4%
Laura P.848.7%
David H.828.3%
Nina S.797.6%
Chris L.767.1%

Engagement Depth Funnel

Product Recommendation Acceptance vs Close Rate

Avg Acceptance
64%
Avg Close Rate
8.2%
Correlation
0.78
Craftwave Home · $28M ARR · Abandoned-cart recovery chat saved $142K in Q2