Product Feedback Loop & Roadmap Signal Extraction

Veloxa Software — Supply Chain Visibility Platform | ARR $28M | 340 Active Customers

Roadmap Alignment Score
52%
+11% QoQ
Feature Request Concentration
3.2×
Retained vs. Churned
Bug Cluster Density
847
Reporting Module
Post-Release CSAT Delta
-0.5
v3.1.0 (14d)
In-App Abandon Rate
38%
12-mo avg
Feedback Channel Coverage
84%
+6% vs. Q2

Post-Release Satisfaction Delta Waterfall (9 Releases)

Bug Report Cluster Density by Product Module

Feedback Channel Mix

In-App Feedback Abandonment

Repeat Submission Rate

Escalation Velocity

Satisfaction Score by Product Module — 30-Day Rolling CSAT

Feature Adoption: Customer-Requested vs. Non-Requested

Cohort Feature Request Distribution

Product Feedback Master Table

Product Module Feature Requests Bug Reports CSAT (30d) Adoption Rate Escalation % Roadmap Weighting Signal
Core Workflow 1,247 203 4.3 67% 8% High Prioritize
Reporting 634 847 3.6 54% 31% Critical Fix Urgent
Integrations 892 412 4.1 61% 12% High Prioritize
Mobile 523 189 4.0 48% 6% Medium Monitor
Admin 289 98 4.4 72% 4% Low Stable
Bulk Export 412 67 3.9 41% 9% Deprioritize Churned Cohort
Alerts 758 156 4.2 65% 7% Medium Maintain
API 601 234 4.0 58% 10% High Prioritize

Feedback-to-Engineering Escalation Funnel

Roadmap Alignment Score Trend