Account Health & Expansion Readiness

PrismOps Cloud · 186 Accounts · $54M ARR · Daily Prioritization Engine

Last Updated
2024-01-15 08:42 UTC
NRR %
108%
-2.4% QoQ
Whitespace ARR
$4.2M
Pipeline: $2.8M
Expansion Pipeline
$2.8M
+18% vs. Q-1
At-Risk Accounts
14
$8.4M ARR
Multi-Product %
42%
+6% vs. Q-1
Avg. Health Score
72
90-day trend: stable

Account Health by Segment & Product Line

Core Platform
Observability
Security Suite
Enterprise API
AI Insights
Enterprise
88
64
82
71
48
Mid-Market
79
52
68
55
41
Growth
72
38
61
49
32
Startup
66
44
51
36
28
High (75+)
Medium (60-74)
Low (40-59)
Critical (<40)

Whitespace by Product Line

Expansion Pipeline Velocity

Expansion Readiness Queue (Top 10)

Account Segment ARR Health Usage Depth Champion Whitespace Recommended Play
Cascade Financial Enterprise $680K 92 Deep 88 $420K Security Suite + AI Insights
Apex Robotics Mid-Market $340K 86 Deep 82 $280K Observability upgrade
Vanguard Media Enterprise $720K 84 Mod 79 $520K Enterprise API expansion
Lumina Health Mid-Market $290K 81 Deep 76 $210K Security Suite + Observability
Vertex Logistics Enterprise $580K 79 Mod 68 $380K AI Insights pilot
Zenith Pharma Growth $180K 76 Deep 74 $140K Multi-product bundle
Prism Analytics Mid-Market $260K 74 Mod 72 $190K Observability + Security
Nova Systems Growth $150K 72 Mod 69 $120K Enterprise API tier upgrade

Multi-Product Adoption Rate

Champion Engagement Trend

Competitive Risk Flags

Datadog Evaluation
6
New Relic Incumbent
4
Splunk Migration Talk
3
Total accounts at risk: 13 ($6.2M ARR)

Expansion Win Rate by Tier

High Health (75+) 68%
Medium (60-74) 44%
Low (<60) 18%
Blended win rate: 52% · Sample: 84 opps

Health Score Distribution

At-Risk Accounts (Critical Action Required)

Account ARR Health Δ Usage Drop Risk Driver
Vantage Logistics $420K -28 -42% Champion departed · Budget freeze
Meridian Tech $380K -24 -38% Competitive eval (Datadog)
Quantum Labs $290K -19 -32% Low engagement · No exec sponsor
Stellar Ventures $210K -16 -29% Support escalation unresolved
Horizon Energy $180K -14 -26% Renewal in 60d · Price objection

QBR Outcome Scores

Excellent (85+) 42
Good (70-84) 68
Fair (50-69) 54
Poor (<50) 22
Avg. Score
71.2
Last 90 days · 186 accounts
Health Model v4.2 · Data sources: Gainsight + Amplitude + Salesforce · Scores updated daily at 06:00 UTC
Build 2024.01.15