| Team | Period | Items | Cycle Time | Flow Eff% | Handoff Wait | Quality | Cap Util% | Cost/Unit | SLA Met% | Trend |
|---|---|---|---|---|---|---|---|---|---|---|
| Engineering | Week 49 | 42 | 4.8d | 22% | 7.2h | 95.8% | 74% | $1,240 | — | ↑ |
| Engineering | Week 50 | 38 | 5.1d | 20% | 8.4h | 93.2% | 71% | $1,380 | — | ↓ |
| Engineering | Week 51 | 51 | 4.2d | 26% | 5.8h | 91.1% | 82% | $1,020 | — | ↑ |
| Engineering | Week 52 | 48 | 4.5d | 24% | 6.1h | 96.4% | 78% | $1,090 | — | → |
| Support | Week 49 | 312 | 0.4d | 61% | 3.2h | 97.1% | 62% | $32 | 97.8% | → |
| Support | Week 50 | 445 | 0.7d | 48% | 5.8h | 94.3% | 89% | $38 | 94.1% | ↓ |
| Support | Week 51 | 380 | 0.5d | 56% | 4.1h | 96.8% | 72% | $34 | 96.5% | ↑ |
| Support | Week 52 | 342 | 0.4d | 62% | 3.0h | 98.2% | 65% | $31 | 98.1% | ↑ |
| CS (Onboarding) | Week 49 | 8 | 12.4d | 38% | 8.8h | NPS 52 | 78% | $2,800 | 95.0% | → |
| CS (Onboarding) | Week 50 | 11 | 10.1d | 44% | 6.2h | NPS 48 | 88% | $2,040 | 91.0% | ↓ |
| CS (Onboarding) | Week 51 | 9 | 11.8d | 40% | 7.5h | NPS 55 | 82% | $2,490 | 94.0% | ↑ |
| CS (Onboarding) | Week 52 | 7 | 13.2d | 36% | 9.4h | NPS 58 | 72% | $3,200 | 97.0% | → |