Conversation Intelligence & Script Adherence Dashboard

Meridian Revenue Solutions · 12-Week Analysis · 140 Reps

Script Adherence Index
71.4%
↑ 13.4% vs. Week 1
Talk-Time Ratio (Rep:Prospect)
56:44
Target 50:50
Competitor Neutralization
41%
↓ Training gap
Avg Sentiment Trajectory
+0.18
↑ 0.09 vs. Q2
Next-Step Commit Rate
68%
↑ 12% QoQ
Qualified→Opp Conversion
23.1%
↑ 4.2pp

Script Adherence by Call Segment — Rep Cohort Average

Sentiment Trajectory — Call Progress

Objection Category Distribution

Talk-Time Balance

Target: 50:50 · Current: 56:44

Avg Question Rate

7.3

per 30-min call

↑ 1.8 vs. last quarter

Monologue Frequency

2.4

avg per call (>2min)

Target <2.0

Rep-Level Conversation Intelligence Scorecard

Rep Name SAI % Talk Ratio Q-Rate Sentiment Monologues Next-Step % Status
Jordan Wu 82% 51:49 9.2 +0.31 1.2 84% Top Performer
Avery Chen 78% 53:47 8.6 +0.26 1.8 79% Excellent
Riley Patel 74% 54:46 7.9 +0.19 2.1 72% Strong
Morgan Lee 69% 58:42 6.8 +0.14 2.7 65% Good
Sam Torres 66% 59:41 6.2 +0.09 3.0 61% Fair
Taylor Brooks 61% 62:38 5.4 +0.03 3.6 54% Needs Attention
Casey Morton 44% 68:32 3.8 -0.21 4.1 38% Coaching Required
Alex Kim 72% 55:45 7.5 +0.22 2.3 71% Strong

Value Proposition Keyword Hit Rate — 12 Weeks

Coaching Impact on SAI

Weekly Call Volume, Script Adherence, and Opp Conversion

Competitor Mention Frequency

Key Insights

  • Top performers (SAI >75%) convert qualified calls to opps at 31.2% vs. 13.6% for low adherence reps.
  • Competitor neutralization gap: Only 41% of competitor mentions are effectively handled. Training needed on Apex CRM objections.
  • Talk-time imbalance: Reps averaging 56:44 ratio. Coaching on active listening reduced monologue freq by 18% in 6 weeks.
  • Sentiment trajectory: Calls with positive sentiment shift (+0.15+) have 2.1× next-step commitment rate.
  • Immediate action: 12 reps (SAI <55%) flagged for one-on-one coaching. Projected 9pp lift in conversion within 4 weeks.