Vendor & Partner Ops Performance

HomeGoods Manufacturing • 42 Active Vendors

Vendor Ops Index
87
↓ 3 pts vs Q3
On-Time Delivery
94.2%
↑ 1.2%
Defects (DPMO)
820
↑ 150
Open Disputes
19
6 > 14 days
Invoice Accuracy
98.1%
↑ 0.3%
Concentration Risk
34%
Single 3PL

Vendor Performance Scorecard

Vendor
OTD %
Quality
SLA
Invoice
Overall
Apex Logistics
88
76
85
97
83
GlobalPack Inc
96
94
92
89
93
EcoMfg Partners
89
88
95
99
91
TechServ Solutions
98
97
96
95
96
QuickShip Express
78
72
74
88
76
PremiumBox Co
94
92
87
96
91

On-Time Delivery Trend (90 Days)

Defect Rate by Vendor (DPMO)

Open Disputes & Aging

Dispute ID Vendor Type Amount Days Open Status Owner
#D-2891 Apex Logistics Late Delivery $8,400 23 Escalated J. Martinez
#D-2889 QuickShip Express Quality Defect $12,200 19 In Review S. Chen
#D-2887 Apex Logistics Invoice Error $3,150 17 In Review K. Patel
#D-2885 GlobalPack Inc SLA Breach $5,600 11 Open L. Thompson
#D-2883 EcoMfg Partners Late Delivery $4,200 8 Open R. Singh
#D-2881 QuickShip Express Quality Defect $9,800 6 Open M. Lee
#D-2879 PremiumBox Co Invoice Error $1,850 4 Open D. Brooks
#D-2877 Apex Logistics SLA Breach $6,900 3 Acknowledged J. Martinez

Vendor Concentration Risk

3PL
34%
Apex Logistics
Packaging
18%
Mfg
16%
IT
12%
Packaging
11%
Other
9%
High Risk: 34% revenue dependent on single 3PL provider

Escalations Timeline (90 Days)

Invoice Accuracy Rate

98.1%
Current Month

Dual-Source Coverage

62%
Critical SKUs

Cost of Vendor Failure

$120K
QTD Total

Vendors Requiring Action

Apex Logistics
Tier 1 • 3PL/Logistics
VOP: 83
3 escalations QTD
QuickShip Express
Tier 2 • 3PL/Logistics
VOP: 76
5 open disputes
ValueMfg Corp
Tier 3 • Manufacturing
VOP: 81
Quality issues

SLA Miss Repeat Offenders

Apex Logistics
12×
QuickShip Express
8×
FastFreight LLC
6×
ValueMfg Corp
5×
RegionalPack Inc
4×
Auto-escalation triggered for Apex & QuickShip
Last vendor master sync: 2024-01-15 06:23 UTC
Next QBR: Jan 22, 2024