Coravel Systems • Q4 2024 • $29M ARR • 185 FTE
Contract Cycle and Onboarding represent 62% of total cycle time. Legal review bottleneck identified (avg 11 days of 18d contract cycle).
| Metric | Current | Target | Variance | Status | QoQ Δ | Rev Impact (Est) |
|---|---|---|---|---|---|---|
| Lead-to-Cash Cycle Time | 58 days | 42 days | +16d | Amber | -13d | -$420K/qtr |
| Contract Cycle Time (Enterprise) | 18 days | 28 days | -10d | Green | -4d | +$180K/qtr |
| Onboarding Completion Rate | 83% | 90% | -7% | Amber | +2% | -$290K/qtr |
| Days Sales Outstanding (DSO) | 41 days | 32 days | +9d | Red | +3d | -$685K cash |
| Support Cost per Ticket | $24.60 | $22.00 | +$2.60 | Amber | -$1.80 | -$47K/qtr |
| Headcount Productivity Index | $1.86 | $2.10 | -$0.24 | Amber | +$0.11 | N/A |
| SLA Compliance Rate | 94.2% | 92.0% | +2.2% | Green | +1.8% | +$58K/qtr |
| Process Defect Rate | 4.8% | 3.0% | +1.8% | Amber | -0.9% | -$112K/qtr |
| Vendor SLA Achievement | 91.7% | 95.0% | -3.3% | Amber | -1.2% | -$34K/qtr |
| IT System Uptime | 99.84% | 99.90% | -0.06% | Green | +0.12% | +$22K/qtr |